Team Manager

Zalaris

4 - 7 years

5 - 9 Lacs

pune

Posted:3 hours ago| Platform:

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Skills Required

information system payroll change management performance management people management skills accounting workforce planning outsourcing management continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operational Management:

Ensures that services are delivered according to SLA s to clients served from own team, such as timeliness of pay, accuracy of payment, timely service request handling in C4C etc.
Monitors, reports and analyses KPI s around service excellence and customer satisfaction of clients served from own team
Plans and takes immediate corrective actions whenever KPI s or SLA s are not met and addresses critical customer issues without delays
Ensures prompt, timely and efficient payroll deliveries to customer according to payroll calendar and customer expectations
Responsible for testing and taking into production of system changes and improvements and supports the efficient change management process
Prioritizes and delegates team work efficiently
Ensures that Zalaris relevant controls and policies are implemented and followed
Proactively drives near/offshoring transition activities for own customers and productivity and cost efficiency improvements in own team
Proactively drives continuous improvement activities in own team
Promotes Lean way of working and ensures that Lean morning meetings are held
Promotes internal co-operation with other Zalaris functions and sites

Personnel Management:

Acts as line manager for team members
Ensures correct time writing in own team
Ensures that the Performance Management and Goal setting (PMGM) process is held timely and SMART targets are set to all employees in the team
Addresses critical team issues without delays and provides guidance to team members
Workforce planning: Ensures that sufficient and competent resources are available in the team when needed
Creates good working atmosphere, motivation and engagement in the team
Communicates organizations strategy, goals and values to the team members
Demonstrates trust in all team members; is approachable and accessible
Provides feedback on performance, and identifies opportunities and approaches for maximizing team performance
Ensures competence issues are tackled, and competence levels are continuously developed inside own team
Follows up and reports on sick leave in the team

Requirement

Experience from working with and in-depth understanding of payroll and personnel administration, payroll accounting and payroll processes end-to-end,
SAP HCM user experience (or other HCM and/or Payroll information system)
Knowledge on labor laws and other relevant payroll related regulation,
Experience in outsourcing of HR /payroll, accounting, IT or other business functions either from service provider or customer side
Experience in working with customers
Good people management skills and a genuine interest in contributing to developing people
Business minded and altert to customers needs and expectations
Proactive in cooperation with other team managers and the management in Zalaris
Good interpersonal, communication and negotiation skills
Ability to prioritize, plan and be structured to deliver timely and positive results
Good problem-solving skills
Very good spoken and written English in combination with local language as mother tongue/fluent

What we offer

A strategic role with the opportunity to impact the organization significantly.
Collaboration with an innovative and supportive leadership team.
Competitive salary and benefits package.
Opportunities for continuous learning and professional development.

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