Team Manager

Job Description:

Mandatory Skills

• Ability to track, analyze, and interpret performance data (including customer satisfaction and case progress) to identify trends and areas for improvement.

• Ability to identify, analyze, and effectively address operational issues.

• Ability to interpret data and generate reports to communicate performance and identify improvement opportunities.

• Leadership & Team Management: Ability to motivate, guide, and develop a team of case management professionals.

• Coaching & Development: Skill in providing constructive feedback, identifying learning opportunities, and coaching team members for performance improvement.

• Stakeholder Management: Ability to build and maintain effective working relationships with relevant stakeholders.

• Customer Focus: Commitment to understanding and addressing customer needs and ensuring high levels of customer satisfaction.

• Results Orientation: Focus on achieving targets, meeting SLOs, and driving performance improvements.

Good to Have

Experience in infra , Storage, Service Desk

Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)

Google Workspace Administrator certification it would be great advantage.