Senior Instructional Designer

Company Description

Etech Global Services, founded in 2003 in Nacogdoches, Texas, has grown into a global contact center leader with more than 3,600 employees across 8 locations in the U.S., Jamaica, and India. The company supports over 50 global brands, including several Fortune 50 companies, delivering 200 million+ customer interactions and 54 million+ quality evaluations annually. Etech is built on the philosophy of servant leadership and emphasizes combining technology with human expertise to enhance customer experiences. With proprietary divisions such as Etech Insights, QEval, and Etech Technology Solutions, the company excels in providing innovative and measurable solutions for customer interaction and advanced analytics. Etech’s mission is to deliver exceptional customer experiences and help clients strengthen their brands, while visioning to create a remarkable difference for its clients, communities, and workforce.

Role Description

This is a full-time, on-site Senior Instructional Designer role located in Ahmedabad. The Senior Instructional Designer will be responsible for designing, developing, and delivering learning programs that align with business goals. Responsibilities include creating instructional materials, utilizing effective learning methodologies, and incorporating digital tools for an engaging learning experience. Additionally, the role will require collaboration with subject matter experts, trainers, and stakeholders to develop innovative and impactful training programs to enhance learner performance.

Qualifications

• Proficient in Instructional Design methodologies, adult learning principles, curriculum development, and learning strategies.
• Skilled in e-learning tools, content authoring platforms, and digital learning technologies.
• Ability to conduct needs analysis, evaluate training effectiveness, and update training content based on feedback.
• Strong communication, collaboration, and project management skills.
• Experience in working with cross-functional teams, including subject matter experts and trainers.
• Proven ability to develop innovative and customized learning solutions tailored to various audiences.
• Bachelor’s or Master’s degree in Education, Instructional Design, or related field (or equivalent experience).
• Preferred qualifications include knowledge of contact center operations or customer experience solutions.