Senior I O Engineering Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior IO Engineering Consultant of Compute – Server/Compute Operations will be a critical technical lead responsible for contributing to technical aspects of our MPP customer IT Server infrastructure related to technology. The role requires at least 13-15 years of experience in designing, implementing and managing server infrastructure, modern IT practices and security compliance. The ideal candidate will bring in Solid troubleshooting skills and a proven technical lead in understanding customer’s technical requirements, propose technical solutions and get such solutions implemented and also drive continuous improvement in technical architecture, tooling and the service management processes.

Primary Responsibilities:

• Lead complex technical projects in designing and implementing server , virtualization technologies and troubleshoot complex server performance issues
• Plan, design, implement, and maintain the organization's server and virtualization infrastructure to meet business needs and ensure optimal performance
• Monitor the availability, performance, and security of the server infrastructure on an ongoing basis
• Collaborate with cross-functional teams to ensure seamless integration between server ; infrastructure and other systems or applications
• Troubleshoot complex server problems and provide timely resolutions to minimize downtime
• Implement and enforce server hardening, accomplish 100% compliance with server patching, vulnerability remediation
• Conduct regular performance analysis of the server infrastructure to identify areas for improvement and implement necessary changes
• Develop and maintain documentation of server configurations, processes, procedures, and troubleshooting guides
• Stay up to date with emerging technologies, industry trends, and best practices related to server, virtualization infrastructure
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Any technical engineering degree or equivalent with 13+ years of experience
• Solid technical leadership abilities in Design, Implement and Manage Server, VMWare related virtualization technologies . Mentor, Motivate and Manage the team members to optimally support and resolve time-sensitive incidents, problems and escalations. Proven experience in customer-facing and stakeholder management with the ability to collaborate effectively across different teams within the organization
• Proven experience in managing enterprise-level server operations in a complex IT environment
• Solid experience and technical knowledge in virtualization technologies such as VMware, and Citrix, Hyper Converged Infrastructure such as Nutanix, system migrations and upgrades, server hardware maintenance and troubleshooting
• Experience with server monitoring tools such as SolarWinds, Nagios, Auvik & New Relic
• Excellent troubleshooting skills with the ability to analyze complex problems efficiently
• Solid understanding on service management process frameworks such as ITIL, processes such as incident/major incident/problem/change/escalation management, identify and fix potential gaps collaborating with service management experts to accomplish Operations Excellence goals

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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