Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurugram
>
WNS Holdings
>
Senior Group Manager - Operations

Senior Group Manager - Operations

WNS Holdings

5 - 9 years

10 - 14 Lacs

Gurugram

Posted:1 month ago| Platform:

Apply

Skills Required

operations management customer service process optimization fintech performance metrics project management team management program management operational efficiency career development csat service delivery technical analysis coaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:The Operations Manager will oversee and develop a team of customer service specialists, optimizing processes and systems to ensure high performance, customer satisfaction, and operational efficiency. Youll work closely with clients, internal teams, and leadership to drive business success.Key Responsibilities:

Team Leadership & DevelopmentLead and motivate a large team to meet performance goals such as service levels, productivity, CSAT, and error rates. Provide coaching and career development opportunities.

Performance ManagementMonitor and drive KPIs, implementing corrective actions when necessary to ensure top-tier service delivery.

Client Communication & Business ReviewsCommunicate proactively with clients, preparing and presenting business reviews and performance updates.

Process Optimization & ScalingPartner with cross-functional teams to implement scalable processes and systems that support growth.

Support & Escalation ManagementProvide support to the team in handling escalated issues and customer inquiries. QualificationsQualifications & Skills:

Educational BackgroundMBA in Operations, Analytics, or related field from a Tier 1 Business School.

Experience4+ years in operations management or customer service, preferably in a fintech or tech-driven environment.

Skills:

Strong leadership, analytical, and problem-solving skills. Proficiency in performance metrics, process optimization, and client communications.Job Location

More Jobs at WNS Holdings

Front Desk Receptionist

Pune

Experience: Not specified

INR 0 - 2 Lacs

transaction monitoring

Chennai

3 - 8 yrs

INR 4 - 9 Lacs

Senior Associate

Pune

1 - 3 yrs

INR 0 - 3 Lacs

WNS WALK-IN || 8-May-25 - Accounts Payable Associate

Pune

1 - 3 yrs

INR 0 - 3 Lacs

AM - Operations

Gurugram

5 - 9 yrs

INR 6 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

WNS Holdings

Business Process Management (BPM)

Mumbai

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Group Manager - Operations