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Senior Group Manager - Operations

Senior Group Manager - Operations

Vuram

3 - 7 years

9 - 14 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Career development Operations management Leadership development Process optimization Group Manager Operations Performance management Analytical Customer service Operations Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview:The Operations Manager will oversee and develop a team of customer service specialists, optimizing processes and systems to ensure high performance, customer satisfaction, and operational efficiency. You ll work closely with clients, internal teams, and leadership to drive business success.Key Responsibilities: Team Leadership & Development: Lead and motivate a large team to meet performance goals such as service levels, productivity, CSAT, and error rates. Provide coaching and career development opportunities. Performance Management: Monitor and drive KPIs, implementing corrective actions when necessary to ensure top-tier service delivery. Client Communication & Business Reviews: Communicate proactively with clients, preparing and presenting business reviews and performance updates. Process Optimization & Scaling: Partner with cross-functional teams to implement scalable processes and systems that support growth. Support & Escalation Management: Provide support to the team in handling escalated issues and customer inquiries. Qualifications Qualifications & Skills: Educational Background: MBA in Operations, Analytics, or related field from a Tier 1 Business School. Experience: 4+ years in operations management or customer service, preferably in a fintech or tech-driven environment. Skills: Strong leadership, analytical, and problem-solving skills. Proficiency in performance metrics, process optimization, and client communications.

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Vuram

www.vuram.com

Information Technology and Services

San Francisco

51-200 Employees

194 Jobs

Key People

Srinivasan P

CEO
Ramakrishnan S

CTO
Bharath K

VP of Sales

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Senior Group Manager - Operations