Senior Group Manager - Operations - REF85526F_2025199862 - Insurance

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Delivery Excellence: Understand and follow all operational and procedural related activities and tasks in order to deliver as per SLAs Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies. Process Knowledge: Understanding of the business process and the ability to identify process gaps. Business Reporting – Source, interpret reporting diagnostics to better drive and enhance the business performance and outcomes to ensure business objectives/targets are achieved. Ensure actions are in place to address anomalies. Capacity management and resource planning – To ensure that 100% billable staff is always available for production. Business Relationships – Establish and cultivate a strong business relationship with Partners to collaborate, make decisions and produce outcomes. Communication – Review and deliver effectively with the support functions and Partners on any key messages, business updates and Team Time agenda items. Support function management – Working closely with Training, Quality, Risk, Transformation, WFM, HRBPs, facilities, IT to ensure effective operations Leading and Engaging People: The ability to work effectively in a diverse multi-cultural environment – upwards, with reports and collaboratively across work stream – to engage and lead people and teams to deliver results. Reward & Recognition – Celebrate and encourage Reward and Recognition of team members and peers for outstanding work, KPI’s and other achievements. Performance/Development – Review of individual and team’s performance with Managers, discuss individual development plan including progress to and setting of goals. Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up. Safety and Wellbeing – Work closely with WNS Leadership and Partners to ensure alignment of work processing practices that drive effective governance and control to ensure mitigation against risks (commercial/brand/reputation/people).

Qualifications

Graduate