Senior Executive

Job Description

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: Purpose Reporting directly to the Port Manager - Jamnagar the role shall be primarily responsible for all activities in Marine department of Jamnagar office including Liner Husbandry functioning. Scope of Role Responsible for Day to Day Marine / Liner Husbandry Operation for Hazira / Pipavav Ports Focal Point of Contact for Hazira / Pipavav Port., reporting to Port Manager - Jamnagar Managing Hazira / Pipavav Marine Operation efficiently / continue to maintain direct communication with all Internal / External Stakeholders. Responsible to develop local Rapo with efficient and quality performance following best practised and company SOP and policies with high integrity Maintain strong and impactful communication with all possible channels ensuring desired output. Uses All involved ISS Systems at full capacity, maintain all operational and financial KPIs Use the Marine experience / treasure of knowledge and professional contact to grow current business and attract new possible businesses through proper channel and practice within limit and bound by Company s policies and compliance. Duties and Responsibilities: Co-ordination, Supervision and Monitoring: To look after all Operation and Documentation activities on day to day basis and to ensure all processes are carried out in a timely and professional manner based on the Company s objectives, overseeing all documentations and assignments and to ensure appropriate documentations / clearances are done. Formulate guidelines to implement right shipping practices & procedures for the team and align local SOP as needed. Ensure compliance to customs regulation & tariff for import / export and marine/cruise statutory tariff. submission of shipping documents to port & customs, payment of Light dues. Follow-up for invoices from Port and local vendors so as to avoid delays in closing appointment. Marine Operations: Declaration and advance notifications pertain to the vessels handling at respective locations and ensure smooth service delivery. Direct Liaison all stakeholder, including but not limited to Principal / Terminal/ Shippers and Receivers & local authorities Efficient planning / execution and completion of Vessel planned activities and scheduled operations including but not limited to Pre-arrival / Inward / Outward / Crew Chage / Medical / Husbandry requirements / Spare supply & other spot requests from principals as necessary. Live and prompt updates on Inchcape Systems / Maintain Financial service records on each call Close follow up with Vendors on third party service execution / Invoice chasing & system updates and liaising with DA / Finance team to meet Operational and financial KPI Safety, Quality and Environment: Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers. Customer Service Excellence: Identify, understand, and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future. Teamwork: Keep colleagues and Operations leadership team updated of progress made with discharge and loading operations for the purpose of advising them promptly of any operational problems which may arise and to enable them to troubleshoot with sufficient lead time. Documentation Verification: Responsible for verification of documentation relative to customs requirements for smooth custom clearance, Procedures and to ensure preparation of documents using FIS. Create a portfolio for all clients and customer. Marine related operations: Handling of crew changes / Meet & Greet / Marine services of full call & OPA, Offshore services, Government Services, Cruise services and Documentation calls. Corporate Compliance: Ensuring 100% corporate compliance and ethics policies in all activities. Any concerns to be immediately escalated to the country manager. Business Development : Use the Marine experience / treasure of knowledge and professional contact to grow current business and attract new possible businesses through proper channel and practice within limit and bound by Company s policies and compliance #LI-MB1