Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
SBI Card
>
Senior Executive

Senior Executive

SBI Card

3 - 8 years

5 - 10 Lacs

gurugram

Posted:11 hours ago| Platform:

Apply

Skills Required

process orientation senior executive analytical complaint handling telecalling wellness credit cards medical insurance stakeholder management customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Responsible for execution of customer requests related to collection hardship tools, received at internal channels like helpline, correspondence etc.

Role Accountability

Action Daily assignment of Requests/Queries/ Escalations related to Collection hardship tools e. g. settlements, restructuring, reinstatement etc. by communicating with customers
Track approval of all agreed settlement requests on CX 24 system
Action on closure of EWS/dispute accounts reported at Collections Field/Tele calling within Business TAT
Ensure timely execution closure of unblocking action of Q block accounts
Maintain Resolution TAT for all cardone requests @ > 95
Raise any issue/escalation related to daily execution to team leader and follow up for closure
Validate and track all request closure for accuracy
Clear articulation of all customer interaction on CardOne/CX24
Ensure 100 calling attempt on all Q block curing cases and respective update on collection systems

Measures of Success

Timely and accurate Carone TAT Resolution
Resolution Accuracy TAT
Call Quality Scores
No high risk defects while communicating with customers
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Process understanding of Collections Complaint Handling

Competencies critical to the role

Analytical ability
Process orientation
Detail Orientation
Stakeholder Management

Qualification

Graduate/Post Graduate in any discipline

Preferred Industry

FSI

More Jobs at SBI Card

Assistant Manager - Agency Management, Recoveries West

Ahmedabad, Gujarat, India

5 - 8 yrs

Salary: Not disclosed

Deputy Manager - Agency Management (Recoveries)

Ahmedabad, Gujarat, India

5 - 8 yrs

Salary: Not disclosed

Assistant Manager - Closing & Reporting

Gurugram

2 - 6 yrs

INR 3 - 7 Lacs

Assistant Manager - Walk in desk & BO Support

Gurugram

3 - 5 yrs

INR 2 - 5 Lacs

Senior Manager - Enterprise Risk Management

Gurugram

4 - 8 yrs

INR 13 - 18 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.