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Senior Executive

Senior Executive

EXL Services

1 - 3 years

3 - 5 Lacs

Pune

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

data reports content processing lean transactions excel research technology workflow authorization schedule training support audit reporting escalation evaluation navigation keyboarding communication adaptability

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Executive

EXL/SE/1405271

Insurance Property & CasualtiesPune

Posted On

27 Jun 2025

End Date

11 Aug 2025

Required Experience

1 - 3 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Executive

Cost Code

D014950

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

350000.0000 - 500000.0000

Complexity Level

Back Office (Complexity Level 3)

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Insurance

Sub Group

Insurance

Organization

Insurance Property & Casualties

LOB

Back Office

SBU

Operations

Country

India

City

Pune

Center

IN Pune SEZ C25

Skills

Skill

PROPERTY & CASUALTY INSURANCE

CLAIMS HANDLING

INSURANCE

Minimum Qualification

GRADUATE

Certification

No data available

Job Description

Position Title

Associate / Sr. Associate (A1/A2)

Function

Operations

Reports to

Assistant Manager/Lead Assistant Manager

Process Name

RD/Content/ALE

Complexity Level

TBD

Location –Pune

Permanent/ Temporary

Permanent

Basic Function

As an associate / Sr. Associate in Claims Processing, your role is vital in ensuring accurate bill review and data entry items attached on email received in system. Their roles involves in decision making to match the correct bill, review the claim and data entry. This position requires a Lean approach, technical proficiency, and a proactive attitude toward innovation. You will manage intricate claims services functions, handle correspondence, and spearhead special projects across various lines of business.

Key Responsibilities:

Ensure that the process transactions are processed as per Desktop procedures.
Ensure that the assigned targets are met in accordance with SLA and Internal standards.
Create and review Excel based trackers, review bills and claims, contacting claim handler.
Review and research correct claim number to attached documents.
File Copy pull documents from various claim systems and share with adjusters.
Manage complex claims processing functions, including process, and bill review.
Utilize related systems and technology proficiently to streamline processes.
Evaluate the impact of new releases, procedures, and suggestions.
Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors.
Assist quality auditors as required and undertake additional responsibilities as assigned.
Communicate with handler for any clarification/authorization, if required

Performance Parameters

Productivity
Quality
Attendance
Schedule Adherence

Any other essential function that may occur from time to time as directed by the Supervisor.

Primary Internal Interactions

Subject Matter Expert for the purpose of process training, ramp, floor support, and any process-related query
QCA for the purpose of audit feedback
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.

Skills

Technical Skills

Good computer navigation skills
Good keyboarding speed (25 W.P.M.)
Good knowledge of the complete MS Office suite specially Excel

Process Specific Skills

Knowledge of US P&C insurance
Knowledge of US P&C claims

Soft skills (Minimum)

Communication skills (English) –Should be able to speak, read, interpret business documents & write business emails.
Escalate issues if required.
Teamwork/ Managing Self / Adaptability
Ability to work successfully in a production driven environment.
Adaptability to change.
Ability to work on routine/standardized transactions

Soft Skills (Desired)

Self-disciplined and result oriented.
Ability to multitask.
Ability to work effectively as part of a team.
Open to work extra time as per business requirements.

Education Requirements

Graduation or diploma from a college or university with a minimum of fifteen (15) years of education

Work Experience Requirements

Minimum Eighteen months of work experience in a related field is required.
Experience in BPO US P&C Insurance industry.
Experience in BPO specifically in US P&C Claims

Workflow

Workflow Type

Back Office

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