Senior Executive E-commerce

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About the Role

We are looking for a proactive and detail-oriented E-commerce Executive with strong knowledge of Shopify operations. The ideal candidate will manage day-to-day online business activities including customer communication, product listing, billing, dispatch, and inventory management. This role is ideal for someone who is organized, hands-on, and passionate about delivering excellent customer experiences through seamless e-commerce operations.

Key Responsibilities

Manage and maintain the Shopify e-commerce platform, ensuring accurate product listings, pricing, and stock updates.

Handle CRM activities including customer queries through chat and calls, ensuring timely and professional responses.

Process billing, invoicing, and order fulfillment, coordinating with warehouse and logistics teams for smooth dispatch.

Oversee inventory management, ensuring timely replenishment and accurate stock records.

Conduct quality checks on products before dispatch to ensure adherence to company standards.

Manage returns and exchanges, coordinating with customers and internal teams for quick resolutions.

Collaborate with the marketing and design teams for product updates, promotional campaigns, and visual merchandising on Shopify.

Monitor daily sales performance, dispatch reports, and update internal dashboards.

Identify opportunities to improve efficiency, user experience, and order management processes.

Required Skills & Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field.

2–5 years of experience in e-commerce operations with hands-on Shopify experience (mandatory).

Strong understanding of product listing, billing, order fulfillment, and CRM operations.

Excellent communication skills and customer-handling abilities (chat & call-based CRM).

Proficiency in MS Excel, Shopify Admin, and inventory management tools.

Detail-oriented with strong organizational and time-management skills.

Ability to multitask and work efficiently in a fast-paced environment.

Preferred Skills

Knowledge of Shopify apps and integrations for automation and reporting.

Experience with logistics coordination and third-party courier platforms.

Familiarity with digital marketing or marketplace platforms (Amazon, Myntra, etc.) is a plus.

Why Join Us

Be part of a dynamic and growing e-commerce brand.

Work in a collaborative and performance-driven environment.

Opportunity to grow and upskill within the Shopify ecosystem.

How To Apply:

Interested candidates can share their updated resume at deeksha@mbkb.org