Customer Care Executive (CCE)

Job Description

Job Title: Customer Care Executive Location: Permanent: Gurugram (Near Moulsari Avenue Metro Station) Temporary: Karol Bagh, Delhi Job Type: Full-time Salary: ₹3.6 LPA – ₹5 LPA Industry: Retail / Ecommerce Experience: Minimum 2 years Education: Graduate / Postgraduate / MBA Job Summary: We are looking for a proactive and customer-oriented Customer Care Executive to join our team. The ideal candidate will ensure customer satisfaction, resolve queries, and build strong relationships with our clients. Key Responsibilities: Handle customer communication via phone, email, and chat. Assist customers in selecting the right products and provide buying support. Troubleshoot order creation and payment issues. Coordinate with internal teams for order dispatch and delivery. Resolve customer issues and complaints with clarity and professionalism. Promote new offers, launches, and promotions. Prior retail sales experience is a plus. Key Skills Required: Excellent verbal and written communication skills. Strong interpersonal and problem-solving skills. Experience with in-person and phone-based customer service. Ability to manage and resolve customer queries effectively. You can also Apply: Email your CV and current salary to: hr@mbkb.org Or WhatsApp us at: 9289410704 Job Type: Full-time Pay: ₹360,000.00 - ₹500,000.00 per year Schedule: Morning shift Ability to commute/relocate: Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer service: 2 years (Preferred) Work Location: In person Speak with the employer +91 9289410704