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Orchid Shipping
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Senior Executive Customer Service Air Import

Senior Executive Customer Service Air Import

Orchid Shipping

1 - 5 years

2 - 5 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

erp system customer service price negotiation communication skills excel word problem solving convincing power multitasking customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

1. Pricing & Quotations

Prepare and provide accurate and competitive air import pricing to customers and overseas agents.
Competitive procurement skills as per market demand
Liaise with Global Network Agents, carriers, consolidators, CHA, and transporters to obtain best possible rates.
Maintain updated rate sheets and tariffs for key trade lanes wherever possible

2. Customer Service & Operations

Coordinate with overseas agents for competitive price, shipment bookings, pre-alerts, and documentation.
Handle day-to-day customer inquiries, providing timely updates on shipment status.
Ensure accurate documentation with Airlines for DO, CHA for customs clearance and Transporters for smooth delivery of cargo.
Maintain excellent relationship with Network Agents & Customers
Manage discrepancies, escalations, and resolve operational issues proactively.

3. Agent & Carrier Coordination

Work closely with global agent network for timely pricing and service commitments.
Follow up with Network partners for booking confirmation, space availability, and uplift.
Track and monitor shipments, ensuring service levels and deadlines are met.

4. Internal Collaboration & Reporting

Coordinate with internal teams (sale/ operations) for seamless execution.
Prepare MIS reports related to import shipments, pricing performance, and customer feedback.
Support in process improvements and maintain compliance with company SOPs.

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