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Priority Technology Holdings
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Senior EPMO BI Analyst

Senior EPMO BI Analyst

Priority Technology Holdings

3 - 8 years

|

8 - 12 Lacs

Posted:3 hours ago| Platform:

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Skills Required

customer support representative compliance bi analyst analytical banking mentor medical insurance management financial services crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle escalated or complex customer support cases.
Coach and mentor junior team members.
Analyze support trends and report on process gaps.
Collaborate with cross-functional teams (e.g., Product,Tech) to resolve systemic issues.
Ensure compliance with support SOPs and regulatorystandards.
Participatein product UAT and knowledge base updates.

Requirements

Required Skills & Qualifications:

Bachelor degree; preference for Finance, Business, orTech domains.
3+ years in a U.S. fintech support environment will be anadd on
Strong written and verbal communication.
Typing proficiency (40+ wpm).
Experience with CRM and support tools (e.g., Zendesk,Salesforce) will be an add on
Ability to manage pressure, escalations, andstakeholders.
International Exposure in USA/UK Projects is a must.

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