Senior Engineer - IT

Role Overview

Key Responsibilities

• Google Workspace Administration
• Manage and maintain Google Workspace Enterprise environment (Gmail, Drive, Meet, Calendar, Groups, Admin Console).
• Implement and monitor security and compliance policies including DLP, retention, and audit logs.
• Manage user life-cycle (creation, suspension, off-boarding) and optimize license usage.
• Automate workspace reporting and maintain detailed documentation of configurations.
• Coordinate with Google Support for escalations and issue resolution.
• Zoom Administration
• Manage enterprise Zoom accounts, licenses, SSO/MFA policies, and breakout room settings.
• Monitor meeting/webinar security, update settings for organizational compliance, and troubleshoot issues.
• Manage Zoom Rooms and conference devices integrate with calendars.
• Generate usage and adoption reports for capacity planning and auditing.
• Office 365 Administration
• Manage Office 365 application, one Drive Teams, SharePoint, and other Microsoft 365 services.
• Perform mailbox management, security group creation, retention policy implementation, and audit logs review.
• Collaborate on hybrid configurations and integration with Google Workspace (if applicable).
• Support license management and optimization to ensure cost-effective usage.
• Active Directory Administration
• Manage on-premises AD and Azure AD environment including user, group, and GPO management.
• Monitor and maintain SSO and MFA policies across connected platforms.
• Implement security best practices, password policies, and account audits.
• Support identity lifecycle management and integration with collaboration tools. 5. General IT Responsibilities
• Provide L2/L3 support for incidents and requests related to email, collaboration, and user identity.
• Support security audits, ISO 27001 compliance, and access review processes.
• Document standard operating procedures (SOPs) and contribute to process automation.
• Coordinate with cross-functional IT teams for integrations, migrations, and upgrades.
  

Key Skills & Competencies

• Strong hands-on experience in Google Workspace administration (Enterprise tier preferred).
• Expertise in Zoom administration, including security and license management.
• Proficiency in Microsoft 365 administration including Exchange Online and Teams.
• Solid understanding of Active Directory, Azure AD, SSO, and MFA configurations.
• Knowledge of email security, compliance policies, and DLP.
• Experience in automation and reporting (Power-Shell, GAM, Google Apps Script preferred).
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and work in a fast-paced enterprise environment.
  

Qualifications & Experience

• Bachelor’s degree in computer science, Information Technology, or equivalent.
• 5–8 years of experience in IT infrastructure and enterprise collaboration tools administration.
  

• Google Workspace Administrator / Professional Collaboration Engineer
• Microsoft 365 Certified: Administrator Associate
• Azure AD / Security certifications (optional but preferred)
• Zoom Certified Administrator (if available)
  

• SLA compliance for L2/L3 support incidents.
• Accuracy and timeliness of user life-cycle management and access provisioning.
• System uptime and reliability of collaboration platforms.
• Compliance with security and audit requirements.
• License utilization optimization and cost efficiency.