Senior Engineer - IT

Essential Duties and Responsibilities

Other duties may be assigned beyond the core functions listed below.

Incumbent additionally will;

• Provide quality service by enforcing quality and customer service standards

• Exceptional customer service skills and a passion for helping others

• Ability to creatively and decisively solve problems

• Ability to manage workload and multitask in a fast-paced environment with changing priorities

• Define tasks and requirements to the appropriate level of detail to enable accurate and timely implementation

• Able to work with flexible hours and travel domestically.

Keys to Success

• Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets

Supervisory Responsibilities

• The incumbent operates as an Individual contributor & reports to Manager – Information Technology (Infrastructure) and support him in all day to day operations to achieve the business objectives of the company.

Requirements and Preferred Skills

• QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Diploma / Bachelors in Computer Science/Information Technology or its equivalent

  • Service oriented and proficient in ITIL concepts of IT service delivery

  • Proven experience as IT Infra Support or similar role.
  
  

  REQUIRED SKILLS:

  • Good verbal and written communication skills, system thinking and systematic problem solving skills

  • Able to work with the team or independently with minimum supervision

  • Self-motivated and eager to learn

  • Excellent business ethics and integrity. Strong team player, proactively able to step in to support other team members as needed and share knowledge to allow cross training of all functions, builds collaborative relationships.

  • Self-directed and motivated with insight and ideas to motivate sales teams.