Join the Legacy of Innovation with FCI-CCM:
FCI is a leader in Customer Communication Management (CCM), empowering enterprises to deliver hyper-personalized, omnichannel, and data-driven customer experiences through its flagship platform VARTA. With a legacy dating back to 1959, FCI combines decades of communication expertise with modern technology to help clients across banking, insurance, telecom, utilities, and healthcare transform their customer engagement into a strategic growth engine.
As a Senior DevOps Engineer you will be responsible for providing solutions, aligning strategy, infrastructure, CI/CD automation to business goals.
Broad Function:
We are seeking a Senior DevOps Engineer with strong expertise in Container and Kubernetes environments, as well as knowledge of AWS & Azure EKS and Docker deployment and configuration. The ideal candidate must be coupled with extensive hands-on experience in Network Infrastructure, DevOps practices and technologies.
Purpose of the Role:
To design, automate, and maintain secure, scalable, and highly available cloud, CI/CD, and network infrastructure that ensures reliable application delivery, performance optimization, and seamless system connectivity
Roles and Responsibilities (not limited to):
DevOps Strategy:
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Define and execute DevOps strategies aligned with business goals by collaborating with cross-functional teams.
Infrastructure Management:
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Design, deploy, and maintain scalable, reliable cloud and on-premises infrastructure.
CI/CD Pipeline Management:
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Build and maintain automated CI/CD pipelines to enable fast, reliable, and secure software delivery.
Monitoring and Incident Management:
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Implement monitoring and logging, respond to incidents, perform root cause analysis, and prevent recurring issues.
Security and Compliance:
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Integrate security best practices and ensure compliance with industry standards to protect systems and data.
Performance Optimization:
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Continuously analyze and optimize system and application performance for efficiency and scalability.
Collaboration:
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Promote strong collaboration between development, operations, and QA teams to ensure smooth delivery.
Network Engineering & Administration:
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Design, configure, and manage three-tier network infrastructures across on-premises and cloud environments, encompassing routing, switching, firewalls, NAT, and network security controls, along with L4/L7 load balancers, DNS, and traffic management. This includes implementing VPNs, private and hybrid cloud connectivity, and troubleshooting complex network issues such as latency, packet loss, routing anomalies, DNS resolution, and TLS-related problems.
Desired Qualifications & Experience:
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field
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Proven experience in DevOps, Cloud, or Infrastructure engineering roles, cloud platforms (AWS, Azure, or GCP), and system architecture
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Hands-on experience with CI/CD pipeline design, automation, and release management
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Experience managing and optimizing cloud and on-premises infrastructure
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Practical experience with monitoring, logging, incident management, and root cause analysis
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Strong understanding of security best practices, compliance standards, and access controls
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Experience with performance tuning, scalability, and system optimization
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Strong Scripting and automation skills (e.g., Python, Bash, PowerShell) and infrastructure-as-code tools (e.g., Terraform, Cloud Formation) covering networking, storage, VMs, containers, RDS, and Managed Kubernetes services. Experience with monitoring and logging tools (ELK stack & Prometheus/Grafana,).
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Understanding in setting up highly available, scalable infrastructure and services, covering networking, applications deployments & monitoring, and maintaining Databases, including high availability.
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Strong understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, TLS, and the OSI model
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Hands-on knowledge of routing, switching, firewalls, VPNs, and load balancers
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Experience with cloud networking concepts such as VPC/V Net design, subnets, routing tables, security groups/NACLs, private endpoints, and hybrid connectivity
The company offers a range of employee benefits including:
- Cashless medical insurance for employees, spouses, and children
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Accidental insurance coverage
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Life insurance coverage
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Retirement benefits including Provident Fund (PF) and Gratuity
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ESI*
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Complementary meal coupons
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Company-paid transportation
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Sodexo benefits for income tax savings
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Paternity & Maternity Leave Benefit
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National Pension Saving
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EL encashment
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Sick Leave
