Posted:6 days ago|
Platform:
On-site
Full Time
Key Responsibilities:
Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration.
Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed.
Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues.
Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner.
Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API
Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users.
Ensure Compliance with security standards, access controls and Audit requirements
Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability.
Partner with the business on exploring new opportunities to automate the operations processes.
Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles
Adhere to Agile Methodology and ServiceNow Best Practices
Required Skills & Qualifications:
Bachelor's degree or equivalent work experience
5+ years of experience with ServiceNow platform as Development/Operations/Administration
Proven expertise in managing the ServiceNow Platform in large enterprise environment.
Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc)
Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies.
Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus
Exposure to HRSD, SecOps or GRC modules is preferred
Strong knowledge of ITIL, Agile and DevOps Methodologies
Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation
Excellent communication and documentation skills
Certifications (Required):
ServiceNow Certified System Administrator (CSA) is must
Certifications (Preferred):
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, HRSD, or SecOps
ITIL v4 Foundation or higher
Location: Hyderabad
Timings: 2 PM till 10:30 PM(IST)
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Timings
India Business Unit
Job Family Group
Ameriprise India
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