Senior Customer Success Manager

About Us

• Client Success Partnership
• Collaborate with the sales team to offer technical insights and strategic support in closing deals.
• Engage with clients to define campaign goals—whether ROAS, re-engagement, or retention—and work to achieve them using Aarki’s AI and ML-powered solutions.
• Build and maintain trusted client relationships, acting as their go-to partner for achieving targeted results.
• Cross-Functional Coordination
• Collaborate with data analyst teams to implement neural network-driven optimizations, ensuring campaigns achieve high-impact results.
• Analyze campaign performance using Aarki’s machine learning models, sharing actionable insights with clients and internal teams.
• Continuously monitor and optimize campaigns to meet client goals, refining strategies to keep campaigns on target.
• Proactive Engagement
• Regularly check in with clients to anticipate their evolving needs and enhance campaign performance by collaborating with the cross functional teams
• Provide clients with ongoing, data-driven recommendations and updates, reinforcing Aarki’s value and innovation.
  

• Experience: 6+ years in Customer Success, Account Management, or a related field within ad tech or programmatic advertising, ideally within a DSP environment.
• Analytical & Technical Mindset: Strong analytical skills and comfort with data-driven insights are essential.
• Exceptional Communication: You can distill complex ideas into clear, compelling language and are skilled at managing high-stakes client interactions.
• Collaborative & Client-Centric: You thrive in team settings, especially within cross-functional environments, and bring a solutions-driven mindset to deliver outstanding client results.