Senior Customer Relationship Manager

Job Description

Job Profile: - Senior Customer Relationship Manager Job Location: - Zirakpur, Punjab Qualification Needed: -Minimum Graduation Regular Experience Needed: - 1 to 4 years Salary Budget: - 25,000 to 30,000 per month Company Name: - Prorich Agro Pvt Limited Contact: - 7087205989 Key Responsibilities: 1. Client Coordination Follow up with clients for pending payments in a professional manner. Share timely updates on truck loading, dispatch status, and delivery schedules of fixed clients 2. Customer Relationship Management Build and maintain strong, long-term relationships with existing clients. Act as the point of contact for repeat orders, resolving queries and issues promptly. 3. Sales Support & Retention Identify client purchasing patterns to encourage repeat sales. Coordinate with the sales and logistics teams to ensure smooth order fulfillment. 4. Record Keeping & Reporting Maintain CRM database and call logs accurately. Provide regular reports on follow-ups, outstanding payments, and customer interactions. ⸻ Key Skills Required: Excellent verbal and written communication (English & regional languages) Strong follow-up and negotiation skills Basic knowledge of sales processes and customer handling Familiarity with Excel-based tracking Team player with time management and multitasking ability ⸻ Preferred Qualifications: Graduate 1–4 years of experience in customer handling, inside sales, or CRM roles ⸻ Salary: Based on experience and skills Growth Path: Potential to grow into Sales or Key Account Management roles Interested Candidates Can Contact on 7087205989. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per year Benefits: Cell phone reimbursement Health insurance Leave encashment Paid sick time Schedule: Day shift Morning shift Work Location: In person