Senior Client Servicing Manager ( Brand and Digital)

Sociapa Ventures Pvt. Ltd. is a full-service digital marketing and brand solutions agency, working with leading FMCG, food, lifestyle, and consumer brands across India and international markets.

We partner with brands to drive strategy-led communication, digital performance, influencer marketing, and integrated campaigns.

The Senior Client Servicing Manager – Brand & Digital at Sociapa will be responsible for owning key brand relationships end-to-end, ensuring strategic alignment, execution excellence, and measurable impact across all digital touchpoints.

This role demands brand thinking, data fluency, and leadership maturity—not just coordination.

• Act as the primary SPOC for assigned brand accounts
• Lead client communication across emails, calls, presentations, and review meetings
• Build long-term, trust-based relationships with brand stakeholders
• Proactively manage timelines, approvals, and escalations
• Ensure structured communication (email-first; WhatsApp as support)

• Develop a deep understanding of brand vision, category, TG, and competition
• Translate business goals into clear digital, content, and campaign briefs
• Ensure all output aligns with brand tonality, positioning, and long-term strategy
• Actively contribute to campaign ideation and brand planning discussions

• Strong understanding of:
• Social media KPIs & platform dynamics
• Paid media metrics (Reach, CTR, CPC, CPA, ROAS)
• Website & Google Analytics insights (traffic, bounce, engagement)
• Interpret reports and convert numbers into clear client-ready insights
• Confidently present monthly reviews, campaign performance & recommendations

• Work closely with:
• Creative (design, copy, video)
• Performance & media team
• Influencer & ORM teams
• Ensure clarity of briefs, timelines, and quality expectations
• Conduct internal quality checks before client sharing

• Oversee:
• Monthly content calendars
• Digital & integrated campaign rollouts
• Influencer activations
• Website & landing page coordination
• Track campaign progress and proactively flag risks or delays

• Own:
• Monthly & campaign performance decks
• Brand review presentations
• MOMs and action trackers
• Ensure reporting is insight-led, not data-dumped
• Maintain documentation discipline and audit trails

• 5–8 years experience in:
• Digital marketing agency
• Brand management
• Integrated marketing role
• Prior experience handling FMCG / Food / Consumer / Lifestyle brands preferred
• Proven experience managing multiple brand accounts simultaneously

• Strong client communication & presentation skills
• Brand strategy understanding
• Digital marketing fundamentals
• Data interpretation & storytelling
• Multi-stakeholder & project management

• Social platforms: Meta, Instagram, YouTube, LinkedIn
• Paid media basics: Meta Ads, Google Ads
• Influencer marketing workflows
• Google Analytics & website performance basics
• PPT, reporting & documentation proficiency

• Client satisfaction & retention
• Campaign execution quality & timelines
• Strategic contribution to brand growth
• Ability to drive value, not discounts
• Team coordination & leadership effectiveness

• ❌ Not a coordination-only role
• ❌ Not WhatsApp-only client servicing
• ❌ Not suitable for candidates who can’t interpret data

• Work on national & international FMCG brands
• Exposure to end-to-end brand & digital strategy
• Opportunity to influence campaigns and decisions
• Performance-driven, high-ownership culture

• Reports to: Business Head / Account Director