Senior Business Analyst

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Senior Business Analyst

Job Overview:

The role of the Business Consultant is for individuals passionate about identifying and delivering the right Business solution for each client. Our Business Consultants have a keen Business orientation with an understanding of how technology can be effectively applied to meet a variety of Business needs.

Skills Required

• 8~10 years of relevant work experience in Digital Transformation with a strong business focus (must have)
• An MBA, a degree in Computer Science, Engineering or relevant industry experience (good to have)
• Exceptional organizational, presentation, and communication skills- both verbal and written (must have)
• Excellent customer-facing skills with experience presenting to and achieving agreement from senior leaders (i.e., Managers, Directors, VPs, CMOs, and CXOs)
• Outstanding problem-solving and analytical skills, including clear observations, analysis, and conclusions based on customer interviews and data
• Experience with Agile Scrum process and project management systems such as Atlassian tools (Confluence/Jira) (Good to have).
• Experience reviewing, elaborating business, technical requirements, and coaching client resources around requirements management
• Must be self-motivated, responsive, professional, and dedicated to customer success
• Possess an innovative, problem-solving, and solutions-oriented mindset
• Ability to multitask and prioritize across multiple projects at the same time. Demonstrated ability to learn quickly, be a team player, and manage change effectively
• Extensive knowledge of Microsoft Office

Responsibilities:

• Engage with customers and conduct kick-offs to give the client a perspective around the Professional Services scope, approach, and next steps.
• Gain an in-depth knowledge of a client's Doc Cloud-related multi-year objectives and explore the underlying needs of customers
• Work with the customer to capture and consolidate their high priority as well as long term use cases, to be able to build an overarching multi-year roadmap.
• Gather, document and help form/guide client business requirements
• Support internal technical consultants, client's developers and third parties throughout the implementation process from a business perspective
• Identify customer pain points and ideate with client for improving Doc Cloud adoption across the client’s departments / functions.
• Evaluate customer Sign maturity and chalk out next steps to help customer uplevel Sign maturity
• Should be adept with Microsoft Office suite for creating and communicating the analysis/strategies to the client
• Interact frequently with clients via phone, email, and/or in-person
• Manage multiple client engagements / portfolio of engagements simultaneously
• Manage customer expectations appropriately and keep projects on schedule and within scope
• Work to educate clients on the best practices in relation to their specific industry and key business requirements
• Work with the customer to help them assess the value they may have realized from their Sign purchase and discuss the same in periodic check-ins • Keep accurate daily records of client billable time
• Represent portfolio of projects in internal reviews to provide status updates
• Additional Responsibilities:
• Act as ‘the’ business owner and key strategic consultant for the clients
• Innovate with different approaches for business analysis and should not hesitate to explore new and challenging areas to solve customer’s unique problems
• Build business relationships with Adobe Consultants & Partners

WHO WE ARE

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI.

As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency.

We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.