Senior Branch Manager

Objective:

To ensure smooth functioning, profitability, and customer satisfaction of the jewellery showroom by managing operations, sales, staff performance, and compliance as per company policies.

Key Responsibilities:1. Sales & Customer Service:

• Achieve monthly and annual sales targets.
• Ensure high levels of customer satisfaction through professional service.
• Monitor sales team performance and guide them for improved conversions.
• Handle high-value customers and resolve complaints effectively.

2. Team Leadership & HR Coordination:

• Supervise and motivate showroom staff to maintain discipline and productivity.
• Conduct daily briefings and monitor staff grooming and attendance.
• Coordinate with HR for recruitment, training, and appraisals.

3. Operations & Administration:

• Ensure proper functioning of billing, cash handling, and stock systems.
• Maintain store hygiene, safety, and visual presentation.
• Oversee gold, diamond, and silver stock movements with accuracy.

4. Inventory & Purchase Coordination:

• Coordinate with the purchase department for stock replenishment.
• Track fast-moving and slow-moving items.
• Ensure proper stock auditing and tagging procedures are followed.

5. Reporting & Compliance:

• Submit daily, weekly, and monthly reports to head office.
• Ensure adherence to company SOPs, financial accuracy, and hallmarking standards.
• Maintain compliance with legal and taxation norms (GST, hallmarking, etc.).

Skills & Competencies:

• Strong leadership and decision-making ability
• Excellent communication and customer-handling skills
• Knowledge of jewellery products, hallmarking, and pricing trends
• Ability to handle high-pressure sales periods (festive/bridal seasons)
• Proficiency in MS Excel / ERP / Tally

Qualifications & Experience:

• Graduate (Business/Commerce background preferred)
• Minimum 5–7 years of experience in jewellery retail, including 2+ years in a leadership role

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹70,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person