Senior. Associate - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Key Responsibilities: Respond to customer inquiries and issues via chat and voice channels, providing timely and professional assistance. Learn about our products or services and effectively communicate information to customers. Document and maintain records of customer interactions and transactions using our customer relationship management (CRM) system. Collaborate with experienced team members to resolve customer concerns and enhance your skills. Provide detailed product or service information, resolve customer concerns, and offer appropriate solutions to ensure customer satisfaction. Handle a diverse range of customer service requests, including billing inquiries, technical support, and general inquiries.

Qualifications

Qualifications: Minimum 6 months to 1-year documented experience required, preferably in a chat and voice process Excellent communication skills, both written and verbal Ability to multitask and prioritize tasks effectively Strong problem-solving and decision-making skills Proficient in MS Office and customer service skills Ability to work in a fast-paced and dynamic environment Willingness to work in rotational shifts, including weekends and holidays Fluency in English is a must