Senior Associate - GTM&I KM

Responsibilities

Core responsibilities:

• Develop and demonstrate a good understanding of the subject area capabilities and facilitate the advancement of communities of practice for the identified groups.

• Demonstrate strong understanding of Knowledge Management principles and methodologies - taxonomy & metadata, content management, community management, knowledge harvesting, etc. in work and work interactions.

• Identify, collect, synthesize, package, and deploy knowledge capital that supports assigned knowledge areas.

• Leverage metrics and analytics to measure impact of knowledge solutions for the assigned knowledge areas.

• Ensure consistent, high-quality service by developing and maintaining dedicated, strong relationships with primary stakeholders of the business line and National KM team members.

• Support the Team lead/Manager in managing key relationships by developing approaches to anticipate and address risks, needs, challenges or aspirations of the stakeholder or customer.

• Drive the awareness and adoption of KM technologies (i.e., intranet, collaboration, social, etc.) within NKM and stakeholder groups.

• Engages proactively with the reporting manager and team members, and keep them apprised of project status, challenges, and issues.

• Participates in team level discussions, contributes, and shares insight regarding knowledge and business-related discussions/knowledge sharing sessions.

• Promote collaborative tools to facilitate sharing of ideas and work among internal teams and stakeholders.

Project management responsibilities:

• Demonstrates end to end project management for self and the team on specific projects that is high impact, on strategy and innovative.

• Handle multiple projects from planning to execution under tight deadlines with minimal supervision. Perform work independently, with minimal level of review, demonstrate ownership of projects of simple to medium complexity.

• Works in a structured and time-bound manner, with adequate documentations and communication

• Manages quality of deliverables (self and others) by review and feedback

• Identifies, shares, and implements leading practices.

• Stays on top of all assigned projects and initiatives. Delivers projects with a “no surprise” mindset. Escalates issues as appropriate.

People management responsibilities:

• Support the talent acquisition efforts by participating in the interview process for Associates/ Analysts

• Invests time to develop competency for junior members in line with business priorities and individual developmental needs.

• Coach junior team members in an official capacity, in line with group structure

• Supervises team members working on projects including Temp. Staff, Analysts, Associates, and peer Senior Associates. Provides detailed and timely feedback on performance of others working on projects.

• Strong project management skills

• Strong analytical and problem-solving skills

• Strong communication skills (both verbal and written)

• Clear attention to detail

• Familiarity with GenAI tools like Copilot is an added advantage.

• Training and development acumen: Track record of providing training/guidance to others in process and technology-related aspects.

• Structure and present data / information using tools such as Excel and PowerPoint

• Working knowledge of SharePoint (versions 2007 or above) is preferred.

• Understands Office 365 applications and collaboration platforms. • • Knowledge in MS Power Automate, PowerApps, Forms etc. will be an advantage

• Proficiency in Microsoft suite of products (Word, Excel, PowerPoint)

• Strong understanding of Knowledge Management principles and methodologies, including taxonomy and metadata, community of practice, and knowledge harvesting.

• Establish and communicate clear and concise plans and execute as per plan.

• Demonstrated ability to interface with all levels including leadership in a globally diverse environment.

• Adaptive to situational demands & seeks out guidance in unclear circumstances.

• Confronting and addressing challenges in a clear, direct, and respectful manner

• Foster an environment of continuous feedback and professional development.