Senior Associate – Communications and Partnerships

About CSRBOX

CSRBOX is India’s leading ecosystem for CSR, sustainability, and impact—combining a media & knowledge platform, a consulting practice, and on-ground program implementation through BharatCares. We enable corporate–government–philanthropy partnerships at scale, mapping 4,000+ CSR projects and 1,500+ company portfolios annually, and delivering programs across education, public health, livelihoods, future skills, climate & water.

Our partners include ICICI Bank, SKF, Bosch, IBM, Diageo, DP World, Future Generali, Airbus, Arvind, LG, Hero MotoCorp, Sandvik, Vastu Housing Finance, DCM Shriram, L&T and many others.

For more information, visit: www.csrbox.org

Curious about what Life @ CSRBOX looks like? Explore: https://csrbox.org/Life-at-CSRBOX/

About the Position

The Senior Associate – Communications & Partnerships will be responsible for managing client relationships, driving stakeholder engagement, coordinating platform operations, and leading communication initiatives. This role involves collaboration with CSR partners, non-profits, academic institutions, and internal teams to ensure smooth execution, reporting, and impactful communication.

Responsibilities

Client Partnerships & Relationship Management

• Build and manage partnerships with CSR organizations, non-profits, philanthropic foundations, and academic institutes
• Lead outreach to new stakeholders to onboard them onto the platform
• Manage the onboarding process for new CSR and non-profit partners
• Serve as the primary point of contact for assigned CSR and philanthropic clients
• Understand client objectives and align services to deliver measurable value
• Ensure timely execution of deliverables, reporting, documentation, and feedback
• Maintain long-term client relationships through proactive communication and support
• Conduct orientation and training sessions for client and partner teams
• Provide continuous operational and content-related support for seamless engagement

External Communications

• Host webinars, events, and workshops across the country to promote the platform
• Manage social media handles and editorial content for the platform
• Oversee onboarding and coordination of content writers
• Work with communications, graphics, and editing teams for design and content execution
• Conduct stakeholder interviews for storytelling and documentation
• Maintain a repository of impact stories, case studies, and ecosystem insights

Platform & Operations Coordination

• Oversee platform content uploads, stakeholder data, and system-level operations
• Collaborate with tech and operations teams to resolve issues and improve workflow
• Track engagement activities and project updates to maintain accurate records

Data Tracking & Reporting

• Use CRM and analytics tools to track engagement data and performance metrics
• Prepare performance reports and dashboards for internal and external stakeholders
• Provide data-driven insights and recommendations to improve engagement and client servicing

Mandatory Qualification and Experience:

• Strong communication and presentation abilities
• Stakeholder relationship management
• Experience in handling CSR, non-profit, or social impact partnerships (preferred)
• Knowledge of CRM tools, analytics, and reporting
• Ability to manage multiple tasks, deadlines, and cross-functional coordination

Desirable

Please apply using this link https://forms.gle/EdJApxHaqtDMX2LBA Keep your latest, updated CV file handy for the upload.