Senior Architect - ServiceNow

Role :

Location Preference

Job Summary:

ServiceNow Architect

Key Responsibilities:

Lead the design and architecture of scalable and maintainable ServiceNow solutions, primarily focused on ITSM.

Translate business requirements into technical solutions and architecture documentation.

Define standards, best practices, and governance for platform usage and development.

Collaborate with stakeholders to gather requirements and align ServiceNow capabilities to business needs.

Oversee development efforts, integrations, and configurations related to the ServiceNow platform.

Guide and mentor ServiceNow developers and administrators.

Own platform upgrades, patching strategy, and technical roadmaps.

Evaluate new ServiceNow features and applications (e.g., ITOM, CSM, HAM/SAM) for fit and adoption.

Ensure data integrity, security standards, and performance optimization.

Required Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).

7+ years of IT experience, with 3+ years in ServiceNow architecture/design.

ServiceNow ITSM modules

Experience in ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes).

In-depth understanding of integration frameworks (REST/SOAP, MID Servers, LDAP, SSO, etc.).

Proven experience in designing complex workflows, service catalogs, and orchestration.

ServiceNow Certified System Administrator and Certified Implementation Specialist – ITSM.

Excellent communication, documentation, and stakeholder management skills.

Preferred Qualifications:

Experience with additional ServiceNow modules (e.g., ITOM, SecOps, HRSD).

Knowledge of ITIL practices and ITSM frameworks (ITIL v3 or v4 certification preferred).

Experience working in Agile/Scrum environments.

Exposure to ServiceNow App Engine or low-code/no-code development practices.