Senior Application Support & Business Analyst (Liferay, Business Analysis, SQL)

Greetings from Teknikoz

Experience : 8-12 Years

Job Summary

We are seeking a seasoned professional to lead our Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework. This role blends deep technical expertise with functional business analysis, stakeholder engagement, and cross-platform integration. The ideal candidate will be a proactive problem-solver, a clear communicator, and a strategic thinker who thrives in dynamic environments and is comfortable working across time zones with U.S.-based customers.

Key Responsibilities

• Application Support & Maintenance
• Lead Level 2 and Level 3 support for .NET-based applications
• Monitor system performance, troubleshoot issues, and ensure high availability
• Manage incident, problem, and change management processes
• Collaborate with development teams for bug fixes, enhancements, and deployments
• Maintain the SLAs for the priority tickets and lead to the problem resolution
• Functional Business Analysis
• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into functional specifications and technical solutions
• Document Knowledge articles and Business processes
• Conduct gap analysis and propose process improvements
• Support UAT and post-deployment validation
• Database Management
• Query, and optimize SQL Server databases to support application functionality
• Perform data analysis, reporting, and troubleshooting using advanced SQL techniques
• Ensure data integrity, security, and performance across environments
• SAP Integration
• Collaborate with SAP functional and technical teams to support integration between .NET applications and SAP modules
• Ensure seamless data flow and business process alignment across platforms
• Stakeholder Management
• Serve as the primary liaison between business users, IT teams, and external vendors
• Facilitate regular status meetings, issue resolution, and expectation alignment
• Communicate complex technical concepts in clear, business-friendly language
• Time zone Flexibility
• Demonstrate flexibility to work in overlapping U.S. time zones to support customer needs
• Coordinate effectively with cross-functional teams across geographies
• Ensure timely communication and resolution of issues for U.S.-based stakeholders
• Continuous Improvement
• Identify opportunities to optimize support processes and reduce downtime
• Contribute to knowledge base creation and maintenance
• Mentor junior team members and promote best practices

Required Skills & Qualifications

• 10+ years of experience in .NET application development and support
• Strong functional experience as a Business Analyst in enterprise environments
• Strong understanding the Application support protocols
• Proficiency in C#, ASP.NET, SQL Server, Web Services, and related technologies
• Hands-on experience with SQL database design, optimization, and troubleshooting
• Experience integrating .NET applications with SAP systems using standard protocols
• Solid understanding of ITIL processes and application lifecycle management
• Exceptional communication and interpersonal skills
• Proven ability to manage stakeholder relationships across business and technical domains
• Willingness and ability to work in overlapping U.S. time zones
• Bachelor's degree in Computer Science, Information Systems, or related field