Senior Account Manager

Company Description

Kannu ki Chai is India's premier chai café chain, with over 50 outlets across Pune, Mumbai, Noida, Bangalore, and Punjab. Known for delivering an authentic tea experience, we combine the finest tea leaves with expertly crafted blends that honor India's tea heritage. Our cafes offer a unique ambiance that blends modernity with rustic charm, creating the perfect environment for tea enthusiasts. With a commitment to quality, operational efficiency, and exceptional customer experience, Kannu ki Chai has quickly become a dynamic and nationally recognized brand. We invite you to join us in celebrating the artistry and tradition of tea-making.

Role Description

This is a full-time, on-site role based in Pune for a Senior Account Manager. The Senior Account Manager will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, and driving business growth. Day-to-day responsibilities include managing key accounts, understanding client needs, leading negotiations, and collaborating with cross-functional teams to deliver tailored solutions. Additionally, the role involves identifying opportunities for account growth, preparing performance reports, and monitoring client metrics to ensure service excellence.

Qualifications

• Client Relationship Management, Account Planning, and Communication skills
• Strategic Thinking, Business Development, and Negotiation expertise
• Analytical skills to interpret client metrics, prepare reports, and identify growth opportunities
• Proficiency in CRM software and account management tools
• Leadership and teamwork abilities to coordinate with cross-functional departments
• Mastery of time management, organization, and result-oriented approaches
• Bachelor’s degree in Business, Marketing, or related field (advanced degree preferred)
• Experience in retail, hospitality, or the food & beverage industry is advantageous