Shift Manager

Company Description

Kannu ki Chai is India’s leading chai cafe chain, celebrated for its authentic tea experience and diverse offerings, including classic Adrak Chai and unique tea blends. With more than 50 outlets across Pune, Mumbai, Noida, Bangalore, and Punjab, Kannu ki Chai creates a harmonious blend of tradition and innovation in tea culture. Our cafes provide a warm and inviting environment, complemented by premium snacks, ensuring a memorable experience for tea enthusiasts. We prioritize quality by using hand-picked ingredients and meticulous blending processes to deliver exceptional flavor in every cup. Join a fast-growing national brand dedicated to excellence in tea-making and customer satisfaction.

Role Description

The Shift Manager will oversee daily operations at our Pune outlet, ensuring seamless service and a high-quality customer experience. This is a full-time, on-site role that includes responsibilities such as managing staff schedules, monitoring inventory, maintaining cleanliness standards, and addressing customer concerns. The Shift Manager will also lead by example, ensuring adherence to company policies and driving team performance to achieve operational goals.

Qualifications

• Experience in Team Management, Leadership, and Staff Scheduling
• Skills in Inventory Management and Process Optimization
• Strong Customer Service abilities, including Conflict Resolution and Communication
• Organizational and Multitasking skills to manage a fast-paced environment
• Previous experience in the food and beverage or hospitality industry preferred
• Bachelor’s degree in Management, Hospitality, or a related field is a plus
• Flexibility to work varying shifts, including evenings and weekends