Senior Academic Counselor

Job Description

Admission Counselors 1. Lead Generation · Proactively generate leads through targeted outbound calls and digital outreach to potential customers. · Utilize advanced CRM tools and data analytics to identify promising leads and tailor communication strategies. 2. Sales Conversion · Convert leads into enrollments by effectively communicating the value and benefits of courses offered by Guru Kashi University. · Achieve or exceed monthly and quarterly sales targets as set by the management. 3. Customer Engagement · Engage with potential students in meaningful conversations to understand their educational needs, address their concerns, and guide them through the enrollment process. · Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention. 4. Product Promotion · Maintain up-to-date knowledge of all courses and programs offered, ensuring accurate and persuasive promotion to prospective students. · Participate in promotional events and webinars to increase product visibility and lead generation. 5. Database Management · Maintain meticulous records of all customer interactions, updates, and transactional details in the CRM system, ensuring data integrity and accessibility. · Regularly review and cleanse data to maintain a high-quality database that supports effective marketing and follow-up. 6. Performance Metrics · Consistently meet key performance indicators including call volume, lead quality, conversion rates, and customer feedback scores. · Regularly review performance data to identify trends and areas for improvement. 7. Continuous Learning and Development · Engage in ongoing training and development programs to enhance sales techniques, product knowledge, and customer service skills. · Stay informed about industry trends and best practices in education sales and marketing. 8. Compliance and Ethical Standards · Adhere strictly to the university's policies, procedures, and ethical standards, including data protection regulations and confidentiality agreements. · Ensure all communications and dealings with customers are conducted in an ethical and legally compliant manner. 9. Recognition and Rewards · Participate in a structured recognition program that rewards outstanding performance and contributions to team goals. 10. Career Development Pathways · Take advantage of career development opportunities for advancement within the company, including leadership roles and inter-departmental transfers. 11. Team Collaboration and Support · Actively participate in team collaboration sessions to share insights, solve challenges, and support peer learning. 12. Wellness Initiatives · Engage in company-provided wellness programs aimed at improving mental and physical health, recognizing the high-stress nature of sales roles. Qualification Criteria for Admission Counselors Educational Requirements: · Bachelor’s degree in Business Administration, Education, or a closely related field. This educational background provides a foundational understanding of business and educational principles crucial for this role. Experience: · Prior experience in admissions, student services, or a customer-focused role is highly preferred. This experience ensures familiarity with typical procedures and challenges in educational settings. Skills and Abilities: · Strong Organizational Skills: Ability to manage multiple tasks efficiently with high attention to detail. This is crucial for maintaining accurate records and managing a large volume of student interactions. · Exceptional Communication and Interpersonal Skills: Must possess the ability to communicate clearly and persuasively, both verbally and in writing, to effectively engage potential students and their families. · Admissions Knowledge: Understanding of the admissions processes and requirements, including knowledge of educational regulations and standards. · Technical Proficiency: Skilled in using Microsoft Office suite and CRM software for database management. This competency is essential for maintaining accurate and accessible student records. · Customer Service Orientation: A strong commitment to providing exceptional service, demonstrating empathy, patience, and a positive attitude in all interactions with students and families. · Team Collaboration: Ability to work effectively both independently and as part of a team in a dynamic and fast-paced environment. This includes the capacity to collaborate with other departments and contribute to team goals. Desirable Attributes: · Problem-Solving Skills: Aptitude for identifying issues and generating solutions in a timely and effective manner. · Adaptability: Capable of adjusting to new challenges and changes in a fast-evolving educational landscape. Interested candidates can share cv recruiter@lakheraglobalservices.com or contact us 98882 55570 Siya Thakur Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person