SCM Executive, RTO/RTV

Job Summary:

SCM Executive, RTO/RTV

Key Responsibilities:

Return to Origin (RTO):

• Track and manage customer return shipments (RTO) due to failed deliveries, cancellations, or rejections.
• Coordinate with logistics partners and customer service teams for proper handling of RTOs.
• Maintain RTO reports, verify physical returns, and update ERP systems accordingly.
• Investigate reasons for returns and escalate operational issues to concerned teams.

Return to Vendor (RTV):

• Plan and execute return shipments to vendors/suppliers due to quality issues, expiries, excess stock, or damages.
• Prepare necessary documentation (Debit Notes, RTV challans, gate passes) for each transaction.
• Ensure approvals are in place before initiating RTV dispatches.
• Track receipt acknowledgments and reconcile returned inventory with vendors.

Inventory Reconciliation:

• Ensure timely reconciliation of physical stock with system records post RTO/RTV movement.
• Work with the warehouse and finance teams for accurate claim settlements, write-offs, and adjustments.

Coordination & Documentation:

• Maintain accurate records for all RTO/RTV activities with supporting documents for audit compliance.
• Coordinate with warehouse, procurement, quality control, and vendor teams for smooth reverse logistics operations.
• Generate regular MIS reports for RTO/RTV metrics (volume, ageing, reasons, etc.).

Key Requirements:

• Graduate in Commerce, Supply Chain, or Logistics-related fields.
• 2+ years of experience in return logistics, warehouse operations, or supply chain processes.
• Working knowledge of ERP systems (SAP, Oracle, etc.) and proficiency in MS Excel.
• Familiarity with documentation, return workflows, and logistics coordination.
• Strong attention to detail, problem-solving skills, and process orientation.

Preferred Qualifications:

• Experience in FMCG, Retail, E-commerce, or Manufacturing sectors.
• Exposure to warehouse management systems (WMS) and reverse logistics processes.

** Candidates willing to travel to Worli & Work from Office should apply