SaveIN - Team Lead - Customer Services

Job Description

Leadership And Management Lead, mentor, and motivate a team of customer service representatives to achieve and exceed performance targets. Provide ongoing coaching, training, and development opportunities to enhance team members' skills and knowledge. Monitor team performance, provide regular feedback, and conduct performance evaluations. Foster a positive and collaborative team Manage team schedules and ensure adequate staffing levels to meet customer Service Operations: Oversee day-to-day customer service operations, ensuring efficiency and adherence to established processes and standards. Handle escalated customer inquiries, complaints, and complex issues with professionalism and empathy, ensuring timely and effective Monitor and analyze customer service metrics to identify trends, areas for improvement, and opportunities to enhance customer Implement and maintain customer service policies and Experience Enhancement: Champion a customer-centric approach within the team and across the Identify and implement strategies to improve the overall customer experience and build long-term customer loyalty. Gather customer feedback and work with relevant departments to address pain points and implement solutions. Contribute to the development and refinement of customer service best and Analysis: Prepare and present regular reports on customer service performance, key metrics, and Analyze data to identify trends and insights that can inform strategic Proven experience in Customer Service Management and leading customer support teams. Demonstrable expertise in providing exceptional Customer Support and ensuring high levels of Customer Excellent Communication skills, both written and verbal, with the ability to interact effectively with customers and team members. Strong leadership and team management skills, including the ability to motivate, coach, and develop team members. Proven ability to handle and resolve customer complaints effectively and Bachelor's degree in Business Administration, Communications, or a related Qualifications (A Plus): Experience working in the fintech or healthcare industry. Familiarity with CRM software and other customer service tools. Demonstrated success in implementing customer service improvement initiatives. (ref:iimjobs.com)