Leadership And Management Lead, mentor, and motivate a team of customer service representatives to achieve and exceed performance targets. Provide ongoing coaching, training, and development opportunities to enhance team members' skills and knowledge. Monitor team performance, provide regular feedback, and conduct performance evaluations. Foster a positive and collaborative team Manage team schedules and ensure adequate staffing levels to meet customer Service Operations: Oversee day-to-day customer service operations, ensuring efficiency and adherence to established processes and standards. Handle escalated customer inquiries, complaints, and complex issues with professionalism and empathy, ensuring timely and effective Monitor and analyze customer service metrics to identify trends, areas for improvement, and opportunities to enhance customer Implement and maintain customer service policies and Experience Enhancement: Champion a customer-centric approach within the team and across the Identify and implement strategies to improve the overall customer experience and build long-term customer loyalty. Gather customer feedback and work with relevant departments to address pain points and implement solutions. Contribute to the development and refinement of customer service best and Analysis: Prepare and present regular reports on customer service performance, key metrics, and Analyze data to identify trends and insights that can inform strategic Proven experience in Customer Service Management and leading customer support teams. Demonstrable expertise in providing exceptional Customer Support and ensuring high levels of Customer Excellent Communication skills, both written and verbal, with the ability to interact effectively with customers and team members. Strong leadership and team management skills, including the ability to motivate, coach, and develop team members. Proven ability to handle and resolve customer complaints effectively and Bachelor's degree in Business Administration, Communications, or a related Qualifications (A Plus): Experience working in the fintech or healthcare industry. Familiarity with CRM software and other customer service tools. Demonstrated success in implementing customer service improvement initiatives. (ref:iimjobs.com)

Job Description: Strategic Alliances Manager About SaveIN SaveIN is a Y-Combinator-backed, fast-growing healthcare technology company revolutionizing healthcare access in India. Headquartered in Gurugram, we are backed by top investors from the US and Europe. Our innovative solutions span healthcare aggregation, payments, finance, and SaaS, making healthcare more accessible and affordable. About the Role As a Strategic Alliances Manager at SaveIN, you will play a pivotal role in driving partnerships and collaborations that enhance our ecosystem. You will be responsible for identifying, establishing, and nurturing strategic relationships with key stakeholders, including healthcare providers, financial institutions, and technology partners. Your efforts will directly contribute to SaveIN’s growth by expanding our network, unlocking new business opportunities, and strengthening our market position. Employment Type: Full Time / Work from Office Experience Required: 2-4 years Reporting To: Co-founder & CFO Key Responsibilities Identify, evaluate, and onboard strategic partners to drive business growth and enhance our offerings. Develop and execute partnership strategies that align with SaveIN’s long-term vision and business goals. Negotiate and structure partnerships, ensuring win-win collaborations with healthcare providers, financial institutions, and ecosystem players. Work cross-functionally with product, marketing, and operations teams to maximize the impact of strategic alliances. Build deep, trust-based relationships with key stakeholders, ensuring long-term value creation for both parties. Stay informed about market trends, competitive landscape, and emerging opportunities to refine alliance strategies. Monitor, analyze, and report on partnership performance to optimize future collaborations. Skills & Qualifications Education: Graduation + MBA preferred. Experience: 2-4 years in strategic partnerships, business development, or alliance management. Proven track record of driving successful partnerships, preferably in healthcare, fintech, or SaaS. Strong negotiation, relationship management, and deal-structuring skills. Ability to work independently and thrive in a fast-paced startup environment. Excellent communication (verbal and written) and stakeholder management skills. Data-driven mindset with an ability to analyze partnership performance and optimize outcomes. Why Join Us? Be part of a high-growth, impact-driven company. Work in a dynamic and transparent environment with a culture of ownership. Competitive compensation, rewards, and ESOPs. Show more Show less

About the company SaveIN is a Y-Combinator-backed, fast-growing healthcare technology company revolutionizing healthcare access in India. Based in Gurugram, we are proudly backed by YC and top investors from the US and Europe. Our innovative products span healthcare aggregation, payments, finance, and SaaS, making healthcare more accessible and affordable. About job role As an Accounrt Executive at SaveIN, you will drive the go-to-market strategy, build and scale a high-performing sales team, and optimize the sales funnel for our SaaS offering. From lead generation to conversion, you’ll own sales execution, CRM implementation, and revenue growth. You’ll work cross-functionally to enhance product marketing, customer success, and overall P&L. If you thrive in fast-paced environments and have a proven track record in B2B SaaS sales, we’d love to have you onboard! Key responsibilities Own the full sales cycle from lead generation to closing for mid-market and enterprise accounts. Conduct product demos and deliver compelling value propositions tailored to client needs. Maintain a healthy sales pipeline and meet or exceed monthly/quarterly revenue targets. Implement and manage CRM tools to monitor performance metrics and sales activities. Create and manage lead generation funnel through inbound and outbound channels Set up inside sales unit and recruit, train and grow an efficient team of AEs. Ensure seamless sales operations, including lead tracking, forecasting, and reporting. Stay updated on industry trends, competitive landscape, and emerging customer needs. Lead negotiations to close high-value deals and manage contracts effectively. Collaborate to influence customer success and drive product adoption. Skills required Proven experience of 3-6 years in B2B SaaS inside sales preferably in healthcare/employer/insurance SaaS Deep understanding of the B2B SaaS market and customer acquisition strategies. Expertise in using CRM tools (e.g. Zoho, HubSpot, Apollo.io) and data-driven decision-making. Proven track record of driving customer acquisition and growth for early-stage companies Job Details Location : Gurgaon Domain : Growth Job type : Full Time Experience : 3-8 years Years