SAP Quality Excellence Manager

🌟 SAP Quality Excellence Manager | Hyderabad | 12–15 Years | SAP Implementation & Support

Location:

Experience:

Engagement Type:

About the Role

SAP Quality Excellence Manager

Key Responsibilities

Incident Quality & Knowledge Management

• Audit SAP incidents weekly for categorization, RCA depth, and SLA compliance.
• Validate documentation such as KBAs, troubleshooting guides, and runbooks.
• Enforce Shift-Left strategy to minimize repeat incidents and improve first-time-fix rates.

Change & Release Governance

• Review Change Requests (CRs) for proper documentation, approvals, and test evidence.
• Ensure adherence to entry/exit criteria and RACI gates.
• Monitor release readiness and post-deployment validations.
• Drive proactive quality checks to prevent production issues.

PMO Advisory & Service Governance

• Support program governance with RAID tracking, dependency management, and status reporting.
• Conduct CAB meetings and manage service-related risks.
• Ensure compliance with SLAs, SoX, and audit requirements.
• Lead periodic service review meetings with stakeholders.

Continuous Improvement & Innovation

• Identify and implement automation and process optimization opportunities.
• Manage the CSI (Continuous Service Improvement) backlog and measure delivered benefits.
• Drive productivity accelerators, best practice adoption, and service maturity.

Performance Analytics & Insights

• Create and publish dashboards on ticket trends, SLA adherence, and stability indicators.
• Analyze incidents and changes for business impact.
• Present insights and recommendations to leadership teams.

Stakeholder Collaboration & Communication

• Act as the bridge between SAP Delivery teams and Business stakeholders.
• Conduct knowledge transfer sessions, workshops, and process coaching.
• Foster transparency and proactive communication across all levels.

Required Skills & Experience

• 12–15 years of experience in

  SAP Implementation and Support

  (AMS / Managed Services).
• Strong understanding of

  ITIL processes

  (Incident, Problem, Change, Release Management).
• Proven experience in

  Service Quality

  ,

  Governance

  ,

  PMO

  , or

  Delivery Assurance

  roles.
• Broad SAP functional/technical exposure across multiple modules.
• Excellent analytical, documentation, and stakeholder management skills.
• Familiarity with

  SAP Solution Manager

  ,

  ServiceNow

  , or similar ITSM tools.
• Exposure to

  automation

  ,

  process improvement

  , or

  Lean/Six Sigma

  initiatives is an advantage.

Preferred Certifications

• ITIL v4 Foundation / Expert
• SAP Certified Application Associate / Solution Manager
• Six Sigma Green Belt / Lean Practitioner
• PMP / PRINCE2 (optional)

If you are passionate about SAP quality, governance, and operational excellence — we’d love to connect!

📩 Apply now by sharing your profiles to deepika.balijepally@eminds.ai