Salon Manager

Job Title: Salon Manager

Location: OFOO(Launching Shortly), East of Buddha Junction, Mavelikara Branch

Role Overview

The Salon Manager will lead day-to-day operations of a premium salon, ensuring exceptional customer experience, smooth service delivery, team performance, and revenue growth. This role requires strong leadership, customer relationship management, operational excellence, and experience managing a luxury beauty environment.

Key Responsibilities

Salon Operations Management

• Oversee daily salon operations, ensuring smooth functioning across hair, beauty, spa, and grooming services.
• Maintain high standards of cleanliness, hygiene, and service quality in line with premium brand expectations.
• Coordinate appointment scheduling, peak hour management, and service flow.
• Ensure all tools, equipment, and retail products are maintained, stocked, and in working condition.

Customer Experience & Service Excellence

• Provide a luxury client experience from entry to exit.
• Handle VIP clients, special requests, escalations, and service recovery professionally.
• Monitor client feedback and consistently improve service delivery.
• Ensure staff follow premium brand etiquette, grooming standards, and communication protocols.

Team Leadership & Training

• Lead, motivate, and manage stylists, beauticians, therapists, and front desk staff.
• Conduct training sessions on service quality, grooming, upselling, and customer handling.
• Schedule shifts, manage attendance, and ensure optimal staffing during peak hours.
• Foster a positive, professional, high-performance work environment.

Sales, Revenue & Business Growth

• Drive sales of services, memberships, and premium retail products.
• Achieve monthly revenue targets through effective upselling and cross-selling.
• Monitor and report daily sales, service performance, and inventory usage.
• Support marketing initiatives, events, influencer collaborations, and promotional activities.

Inventory & Vendor Management

• Manage stock of cosmetics, beauty products, tools, and consumables.
• Coordinate with vendors and suppliers for timely replenishment.
• Reduce wastage, maintain cost efficiency, and ensure product quality.

Compliance & Safety

• Ensure compliance with all safety, hygiene, sanitation, and brand SOP guidelines.
• Oversee equipment maintenance and adherence to health regulations.
• Manage audits, inspection checklists, and operational documentation.

Required Qualifications & Skills

• Bachelor’s degree in Hospitality, Beauty, Salon Management, or related field.
• 5–8 years of experience in managing a premium salon or hospitality outlet.
• Strong knowledge of hair, beauty, styling, and premium salon services.
• Excellent communication, customer handling, and conflict resolution skills.
• Ability to lead and motivate a diverse team of stylists and service professionals.
• Good understanding of POS systems, CRM tools, and salon software.
• Strong sales orientation and business acumen.
• Experience working with Aesthetic Clinics would be good to have.

Key Competencies

• Leadership & people management
• Customer-centric mindset
• Grooming & presentation aligned with luxury standards
• Operational excellence
• Sales & target-driven approach
• Problem-solving & decision-making
• Brand representation & professionalism

Benefits

• Competitive salary + incentives
• Training from premium brand educators
• Opportunities for career growth in luxury salon management

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person