Salesforce Business Analyst

Salesforce Business Analyst

Responsibilities:

•  Create and maintain documentation such as process flows, workflows, security setups, and other configurations with support from the Development team.
• Conduct interviews, group sessions, and workshops to extract and analyze client requirements. Transform business requirements into technical terms for developers and testers.
• Hands on Experience with Lucid Chart to create Diagrams, Flow charts, Use case diagrams and able to map business requirements in the form of pictorial representation.
• Write detailed user stories adhering to the INVEST rule, ensuring crisp acceptance criteria and identifying dependencies among stories. Develop mockups, wireframes, UX designs, flowcharts, and diagrams to explain requirements effectively.
• Collaborate with the Project Manager to ensure a healthy and refined backlog for upcoming sprints. Prioritize and refine stories, prevent frequent changes to the sprint backlog, and maintain stories in the right priority.
•  Work closely with the IT team, answering day-to-day questions around requirements and priorities. Collaborate with cross-functional teams to meet deadlines and project schedules.
• Perform User Acceptance Testing (UAT) in staging and obtain sign-offs before deploying functionality to production. Obtain acceptance from clients and ensure customer success from the BA perspective.
• Share ideas and best practices with the team, contribute to process improvement initiatives, and stay updated with industry trends and Salesforce updates

Requirements:

• 6-8 years of experience as a Salesforce Business Analyst.
• Strong analytical and problem-solving skills with the ability to research and understand undocumented setups and applications.
• Working knowledge of agile methodologies.
• Flexibility to adapt to shifting priorities, ambiguity, and rapid changes.
• Excellent communication skills (verbal, written, and presentation).
• Proactive, organized, and collaborative approach with a 'can do' attitude.
• Ability to work effectively in a team environment.
• Must hold relevant Salesforce Certification.
• Bachelor's or Master's degree in Computer Science or Business Administration.
• Exposure to the Salesforce Cloud platform such as Sales, service, Community
• Exposure to Industry specific Cloud such as Health cloud, Financial Service cloud. 
• Familiarity with European and North American clients.
• Experience in Presales and Account Management is a big plus.

Certification:

Education:

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