277 Salesforce Administration Jobs - Page 9

As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications. Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture. Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years of hands-on experience in Salesforce development, including LWC and Apex. Strong proficiency in Lightning Web Components (LWC), JavaScript, and HTML/CSS. Expertise in Apex programming, including classes, triggers, and batch processing. Experience working with Salesforce APIs (REST/SOAP) and integrations. Familiarity with Salesforce security model, including profiles, roles, sharing settings, and permission sets Preferred technical and professional experience Experience with Aura Components (though primary focus is LWC). Knowledge of Salesforce Experience Cloud (Communities). Experience with Salesforce Flows, Process Builder, and declarative automation

About The Job: We are seeking a proactive, solution-oriented Business Systems Analyst to lead optimization and support of our GetPaid and Salesforce platforms. In this cross-functional role, youll act as the bridge between business stakeholders and technical teams—translating operational needs into system solutions that improve efficiency, support decision-making, and drive business outcomes. You'll play a key role in evaluating processes, identifying enhancement opportunities, and ensuring our systems evolve with the needs of the business. What You'll Be Doing: Key Responsibilities Business Process & Systems Analysis Collaborate with business units to understand workflows, pain points, and opportunities within the Quote-to-Cash process. Analyze and document business requirements for system enhancements, integrations, and reporting needs. Evaluate existing processes and recommend improvements to increase automation, streamline operations, and enhance user experience. Systems & Data Management Serve as a functional expert for both GetPaid and Salesforce platforms, with a focus on usability, performance, and alignment with business needs. Support configuration changes, workflow updates, and data integrity initiatives in partnership with technical teams or vendors. Ensure consistent and accurate data across platforms; help define data governance standards and support cleanup initiatives. Stakeholder Engagement & Vendor Coordination Partner with stakeholders across Finance, Credit & Collections, Sales, and IT to ensure system capabilities support business goals. Gather, prioritize, and communicate business requirements to internal developers and external vendors. Manage relationships with system vendors, supporting escalations and ensuring service levels are met. Reporting & Insights Develop and maintain dashboards, reports, and KPIs to provide operational insights and support leadership decision-making. Translate data into actionable recommendations for continuous improvement in system use and business processes. Change Management & Training Support the rollout of new features or processes through training, documentation, and change management efforts. Act as a champion for user adoption by engaging with teams, collecting feedback, and driving continuous improvement. Education And Qualifications: Bachelor’s degree or equivalent, with 2 to 5 years of work experience in business systems, finance operations, or technology. Hands-on experience with Salesforce, Get Paid, or similar systems. Exposure to business process improvement initiatives or automation tools (e.g., workflow builders, RPA, etc.). Knowledge of Agile methodologies or involvement in system implementation projects. Proven ability to analyze business needs and help design system solutions. Comfortable working with data, troubleshooting issues, and collaborating with crossfunctional teams. Excellent organizational, analytical, and project management skills. Strong interpersonal and communication skills, with the ability to translate technical concepts for non-technical stakeholders.

Gather and analyze business requirements related to Salesforce solutions Design scalable, efficient processes using Salesforce Admin tools Create reports, dashboards, flows, validation rules, and workflows Required Candidate profile Collaborate with stakeholders, developers, and QA teams for end-to-end delivery Perform user support, troubleshooting, and training as needed Strong hands-on experience in Salesforce Admin

Salesforce/Vlocity Developer We are looking for a passionate Trailblazer (aka Salesforce Developer) to join our Technology team supporting Cigna International Markets’ Salesforce Experience Cloud portals. The Salesforce/Vlocity Developer will work on an Agile scrum team and will be responsible for managing assigned work requests throughout the SDLC, building customized solutions using Salesforce declarative tools, custom code, and AppExchange products. About You You’re the type of person that is always looking to learn and embrace existing and emerging integration capabilities/approaches. You’re passionate about all things technology and keep up to date with the latest industry trends and products. You’re the type of person that loves the challenge of solving complex technical problems by thinking outside the box. A normal day looks like Development Analysing requirements to ensure information is complete and determine complexity. Applying your knowledge of “out of the box” functionality to determine what different design options exist and highlight any compromises. Developing and documenting customised solutions within the Salesforce platform including enhancing and creating workflows, process builders, functions and configurations and maintaining balance between point and click and coding solutions Developing and documenting customised solutions leveraging Vlocity components such as Omniscripts, Data Raptors and Integration Procedures to complement built-in Salesforce functionality Develop system integrations involving Salesforce.com web services (JSON, SOAP) and Vlocity Data Raptors and Integration Procedures Ensuring that solutions adhere to Salesforce best practices and leverage standard CRM functionality where possible. Collaboration with lead developers to ensure developed solutions are written to be maintainable, scalable, testable and deployable. Support and Release Assisting the Production Support team and Production Salesforce Admins who manage daily support and maintenance of the Salesforce instance Support for bug fixing and integration with other systems Maintaining system security and integrity Deployment/Release of the change through sandboxes to production Leadership and Collaboration Participating in peer review sessions with other Salesforce developers and admins within Cignas Salesforce community Collaborating with other technology teams to facilitate interfaces between Salesforce and other systems Communicating with business partners to set expectations and negotiate when needed, explaining complex technical issues and producing technical documentation Participating in Agile team activities, such as estimation, collaboration in requirements definition, code reviews, and contribution of feedback during retrospectives Ideally you will have experience with or have: Bachelor’s degree in Computer Science or a related discipline 1+ years in Salesforce administration and development 1+ years as a Salesforce Developer with Apex, triggers, trigger frameworks, Visualforce, Lightning Aura/LWC 1+ years as a Vlocity/Omnistudio developer with Omniscripts, Data Raptors and Integration Procedures Hands on Salesforce experience on Service Cloud, Health Cloud, or Experience Cloud Knowledge of agile processes, software development lifecycle and supporting tools General understanding of common IT applications Exceptional English verbal, written and interpersonal skills At least one of Certified Salesforce Administrator Certified Platform App Builder Certified Platform Developer I Certified Omnistudio Developer It would be great if you have: Knowledge of Salesforce REST, SOAP and Metadata API and integration experience with calling external REST/SOAP APIs and web services from Salesforce 1+ years as a Salesforce Administrator with declarative development - Process Builders, Workflow, Validations, Object Model, Security Certified Platform Developer II and above Certified OmniStudio Consultant Certified Copado Fundamentals I and II Experience with Salesforce DevOps tools such as Copado, Git, SFDX Experience with SmartComms About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Information Job Opening ID ZR_1731_JOB Date Opened 15/03/2023 Industry Technology Job Type Work Experience 5-8 years Job Title Salesforce Copado Developer City Hyderabad Province Telangana Country India Postal Code 500003 Number of Positions 8 5+ years of experience with Apex, Visual force and the salesforce.com APIs Strong knowledge with Lightning experience ( LWC ) Must have a Superbadge of LEX Able to design and write well-structured, easily maintainable, and well-documented code that balances beauty and pragmatism Deep understanding of web standards and technologies (e.g. HTTP, REST, and JSON) Experience with Continuous Integration and Continuous Delivery tools like Jenkins and Perforce/GIT Experience working with Agile/Scrum methodology Expert in debugging rich web applications Copado Fundamentals / Consultant certifications Benefits Multiple Office Locations: Hyderabad / Pune / Bangalore / Mumbai check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_2214_JOB Date Opened 20/04/2024 Industry Technology Job Type Work Experience 5-8 years Job Title Veeva CRM City Chennai Province Tamil Nadu Country India Postal Code 600004 Number of Positions 4 5 years of experience working with Veeva CRM and Veeva Vault, including implementation, configuration, and support. In-depth knowledge of Veeva platform capabilities, including object configuration, workflow design, and data management. Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues. Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders. Experience working in regulated industries, such as pharmaceuticals or biotechnology, is preferred. Veeva certifications, such as Veeva CRM Administrator or Veeva Vault Administrator, are a plus. Familiarity with related technologies, such as Salesforce.com, is beneficial. Ability to work independently and manage multiple priorities in a fast-paced environment.

Role will be to cover the system configuration, implement the new complex features, We expect you to cover both user support and change management. Key Responsibilities: Manage and configure the Salesforce platform to support evolving business requirements Implement and maintain complex features , workflows, custom objects, and validation rules Provide user support , including issue resolution, permissions setup, and training Lead and execute change management processes related to Salesforce enhancements and upgrades Collaborate with business and technical stakeholders to translate requirements into scalable solutions Ensure data integrity and conduct regular system audits and cleanup activities.

Role Overview We are seeking a dedicated CRM Administrator to manage and optimize our CRM system, ensuring it effectively supports our sales, marketing, and customer service teams. This role involves overseeing data integrity, user management, system integrations, and driving continuous improvements to enhance CRM performance and user experience. As part of our team, you will collaborate closely with key stakeholders to align the CRM system with business goals and ensure it delivers value to our organization. Key Responsibilities The CRM Administrator at NxtWave plays a critical role in maintaining and enhancing our CRM system, ensuring it meets the evolving needs of the business. Here is an expanded view of the key responsibilities this role entails: CRM System Configuration System Customization: Customize and configure the CRM system to align with the organization's sales, marketing, and customer service processes. Workflow Optimization: Set up and manage custom fields, workflows, and automations to optimize user experience and streamline business operations. Data Management Data Accuracy: Oversee the accuracy, integrity, and security of customer data within the CRM. Data Maintenance: Regularly update and maintain customer records, ensuring data cleanliness and consistency. Data Quality Assurance: Conduct data deduplication efforts to eliminate duplicate entries and maintain data quality. User Management User Administration: Administer user accounts within the CRM platform, assigning appropriate roles and access levels based on job functions. User Support: Provide ongoing support and guidance to users, helping them effectively utilize the CRM system. Training and Support Issue Resolution: Address user inquiries and troubleshoot issues related to CRM usage. User Training: Conduct training sessions to improve user adoption and proficiency in CRM tools, ensuring users can fully leverage the CRM's capabilities. Integration and Maintenance System Integration: Collaborate with relevant teams to integrate the CRM system with other business tools and applications, ensuring seamless data flow. System Maintenance: Regularly monitor system performance and conduct necessary maintenance tasks to ensure optimal functionality. Continuous Improvement Industry Trends: Stay informed about CRM best practices, industry trends, and system updates. System Optimization: Proactively identify opportunities for system optimization and improvements in CRM utilization. Compliance and Security Data Security: Ensure data security and compliance with industry regulations and organizational policies. Security Protocols: Implement data protection measures and monitor adherence to security protocols. Qualities We Value Detail-Oriented: Demonstrate meticulous attention to detail, ensuring data accuracy and system reliability. Problem Solver: Exhibit strong problem-solving skills, with the ability to troubleshoot issues and implement effective solutions. Collaborative: Work effectively with cross-functional teams, fostering a collaborative and supportive work environment. Adaptable: Thrive in a dynamic environment, adapting to changing priorities and embracing new challenges. Proactive: Take initiative and demonstrate a proactive approach to identifying and addressing system improvements. Effective Communicator: Communicate clearly and effectively, presenting information to both technical and non-technical stakeholders. Continuous Learner: Stay up to date with the latest CRM trends and technologies, continuously improving your skills. Qualifications Educational Background: Bachelors degree Experience: Preferably proven experience as a CRM Administrator or in a similar role. Interpersonal Skills: Strong communication and interpersonal skills. Skills (Not mandatory, but will be an added advantage) Foundational Skills CRM Configuration: Proficiency in configuring CRM systems, including customization of fields, workflows, and automation. Data Management: Strong understanding of data management principles, including data deduplication and data quality assurance. User Management: Experience in administering user accounts and managing access levels within a CRM platform. Technical Skills Data Integration: Familiarity with integrating CRM systems with other business tools and applications. CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft Dynamics). Technical Support: Ability to troubleshoot technical issues and provide user support. Why Work with Us? Career Development: Grow your career in a dynamic environment that offers opportunities for professional development and advancement. Innovative Environment: Join a team that values innovation and encourages continuous improvement. Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and customers. Collaborative Culture: Be part of a supportive and collaborative team that values diversity and inclusion. Additional Information Compensation: Competitive salary based on experience and qualifications. Work Location: Hyderabad Work Arrangement: Office Work Schedule: 6 Days a week Let's Build Something Amazing Together! If you're passionate about CRM systems and excited by the challenges of a dynamic work environment, we want to hear from you.

Hiring for Salesforce Developer !!! Role: Salesforce Dev Exp: 8+ Years ( Relevant exp.Salesforce development ) Job location: Pune Notice Period: Immediate - 30 days Work Mode: Hybrid Interview Mode - 2 levels ( Virtual round ) Qualifications: Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Minimum of 8+ years of experience with Salesforce, including at least 5 years in architectural or senior development roles Advanced expertise in Salesforce administration, development, and solution architecture Extensive experience with multiple Salesforce clouds, including Sales Cloud, Service Cloud, and CPQ Demonstrated experience with SiteTracker implementation and optimization Strong understanding of energy efficiency, sustainability, or related industries (utilities, energy services, etc.) Expert-level knowledge of Apex, Lightning Web Components, SOQL, and Salesforce integration patterns Experience designing and implementing complex business processes using Flow, Process Builder, and custom development Proven ability to architect enterprise-grade solutions that address sophisticated business requirements Strong technical leadership skills with experience mentoring development teams Excellent communication skills and ability to translate complex technical concepts to non-technical stakeholders Preferred Qualifications: Multiple Salesforce certifications, including Salesforce Certified Technical Architect or System Architect Experience with Databricks or similar data analytics platforms and their integration with Salesforce Knowledge of AI/ML technologies and their application within the Salesforce ecosystem Experience in energy efficiency measurement and verification, sustainability reporting, or energy management systems Experience with Field Service Lightning and its application to energy efficiency project management Expertise in Salesforce DevOps practices, including CI/CD, version control, and release management Experience with Mulesoft, Dell Boomi, or other enterprise integration platforms Knowledge of advanced analytics and business intelligence tools that complement Salesforce Experience with agile development methodologies in an enterprise environment Interested candidates can share your updated profile to premkumar.m@kiya.ai

As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years of hands-on experience in Salesforce development, including LWC and Apex. Strong proficiency in Lightning Web Components (LWC), JavaScript, and HTML/CSS. Expertise in Apex programming, including classes, triggers, and batch processing. Experience working with Salesforce APIs (REST/SOAP) and integrations. Familiarity with Salesforce security model, including profiles, roles, sharing settings, and permission sets Preferred technical and professional experience Experience with Aura Components (though primary focus is LWC). Knowledge of Salesforce Experience Cloud (Communities). Experience with Salesforce Flows, Process Builder, and declarative automation

We are looking for a Salesforce Business Analyst to join our team at Pune, India. As a Business Analyst and functional expert, you will play a crucial role during the initial rollout and subsequent maintenance of Salesforce applications for our customers. You will work with smaller and cross functional teams; in a fast-paced environment and closely collaborating with our customers. You should be comfortable in understanding business problems and recommend solutions by leveraging out-of-the-box Salesforce features and platform capabilities. What are the responsibilities? Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations while closely working with customer/stakeholder to gather requirements Identify and translate business needs into clearly defined requirements; Document user stories, process flows, data flows, traceability matrices. Prepare mock-ups, playbooks, and training material Collaborate with Customers/Stakeholders to recommend potential solutions, create effective demos, prepare POCs (proof of concept) Work closely with development and QA team to implement solution Help with Salesforce setup, configuration, end-to-end functional / regression testing, coordinate user acceptance testing, help with training, data migration, and post-go-live support. Manage day-to-day customer communication Work as a functional expert What are the qualities we look for? Excellent written and verbal communication Passion for customer satisfaction Ability to do multi-task effectively. Understanding of overall Salesforce Architecture, various Salesforce products like Sales Cloud, Service Cloud, Communities, CPQ, and overall Salesforce Ecosystem Hands on experience with managing and analyzing data Expert level knowledge in any one domain, preferably manufacturing and/or pharma domain What is the eligibility? A minimum of 2 years of demonstrated experience of working as a business analyst driving requirement gathering and solutioning Experience in Salesforce administration and customization of Sales Cloud and Service Cloud applications is preferred Master's degree in any disciplines with minimum 60% at graduation/post graduation Nice to have exposure to Salesforce AI, Agentforce and Data Cloud Candidate should be available to attend in-person interview in our office at Baner Available to join within15-30 days if selected What we expect? Self-starter willing to seek out solutions and ask questions when necessary Curiosity and dedication to learning and ability to apply new knowledge in a timely manner A high level of responsibility, ownership, and accountability Staying up to date with latest Salesforces releases including new functionality and changes that may impact systems

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Conga CLM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Conga CLM.- Strong understanding of application design and development processes.- Experience with project management methodologies.- Ability to analyze user requirements and translate them into technical specifications.- Familiarity with integration techniques and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in Salesforce Conga CLM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Service Cloud Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud.- Strong understanding of application design and development principles.- Experience with integration of Salesforce Service Cloud with other systems.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Service Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

SCOPE OF THE ROLE : Our Digital Solutions team is looking for a Salesforce Business Analyst who is passionate about enabling all types of users to get the most out of Salesforce. The right candidate will have a strong blend of communication skills, business acumen and platform knowledge. The right candidate will be energized by managing multiple Salesforce Cloud solutions (Sales, Marketing, Service, Service Cloud Voice, Field Service Management, Experience Cloud, Order Management, CPQ and Logik.IO). KEY RESPONSIBILITIES In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Developer, Sr. Business Analyst and fellow Salesforce Administrators. You will be supporting an environment with over 2,800 users. You will be responsible for analyzing the business needs and problems, developing solutions to improve our business processes. Analyze an organization or business domain, document the business or processes or systems, assessing the business model or its integration with technology. Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages Identify change management processes and techniques to handle change within a business with minimal disruption to business activities Design agile change strategies to help navigate the transformation process and prepare for future releases Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement Experience designing and delivering practical change interventions including stakeholder assessments, change impact assessments, and communication plan. Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities. PROFESSIONAL EXPERIENCE/ QUALIFICATIONS: Technical Skills Preferred/Required: Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required Change management experience preferred Project management experience preferred Salesforce Business Analyst Certification preferred Salesforce Administrator Certification preferred Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options. Other Skills Required: Excellent listening, communication, facilitation and presentation soft skills Ability to define and communicate the big picture in terms of the solution (both functional and technical components) and break it down into smaller manageable work units Strong interpersonal, consultative, consensus builder, and issue resolution skills Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration Ability to present ideas in user-friendly language and to interface on business and technical concepts Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment. Exceptional analytical, conceptual and problem-solving abilities Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution Other Salesforce certifications Change or Project Management Certification.

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: Salesforce Administration.

As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications. Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture. Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years of hands-on experience in Salesforce development , including LWC and Apex Strong proficiency in Lightning Web Components (LWC), JavaScript, and HTML/CSS . Expertise in Apex programming , including classes, triggers, and batch processing. Experience working with Salesforce APIs (REST/SOAP) and integrations. Familiarity with Salesforce security model , including profiles, roles, sharing settings, and permission sets Preferred technical and professional experience Experience withAura Components(though primary focus is LWC). Knowledge ofSalesforce Experience Cloud (Communities). Experience with Salesforce Flows, Process Builder, and declarative automation

Job Summary We are seeking an experienced Infra Dev Specialist with 4 to 7 years of experience to join our team. The ideal candidate will have expertise in Mulesoft Platform Administration and CI/CD for Salesforce with a strong background in Life and Annuities Insurance. This hybrid role offers a day shift schedule allowing for a balanced work-life integration. The candidate will play a crucial role in optimizing our infrastructure to support business objectives. Responsibilities Manage and maintain the Mulesoft Platform to ensure optimal performance and reliability for business operations. Implement and oversee CI/CD pipelines for Salesforce to streamline deployment processes and enhance productivity. Collaborate with cross-functional teams to integrate Mulesoft solutions with existing systems ensuring seamless data flow. Monitor system performance and troubleshoot issues to minimize downtime and maintain service quality. Develop and document best practices for Mulesoft and Salesforce administration to support continuous improvement. Provide technical support and guidance to team members fostering a collaborative and innovative work environment. Conduct regular system audits and implement security measures to protect sensitive data and ensure compliance. Analyze business requirements and translate them into technical specifications for infrastructure enhancements. Coordinate with stakeholders to align infrastructure strategies with organizational goals and objectives. Optimize system configurations to improve efficiency and reduce operational costs. Stay updated with the latest industry trends and technologies to drive innovation and maintain a competitive edge. Facilitate training sessions for team members to enhance their technical skills and knowledge. Prepare detailed reports on system performance and project progress to inform decision-making. Qualifications Possess strong expertise in Mulesoft Platform Administration ensuring efficient system management. Demonstrate proficiency in CI/CD processes for Salesforce enhancing deployment efficiency. Have a solid understanding of Life and Annuities Insurance applying domain knowledge to technical solutions. Exhibit excellent problem-solving skills addressing technical challenges effectively. Show ability to work collaboratively in a hybrid work model balancing remote and on-site responsibilities. Certifications Required Mulesoft Certified Platform Architect Salesforce Certified DevOps Engineer

Skill required: Marketing Operations - Salesforce Administration Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do We are looking for a proactive and detail-oriented resource to join our dynamic team. In this role, you will serve as the first line of support for Salesforce-related queries, working closely with end users such as Customer Success Managers, Resellers, and Account Managers, as well as collaborating with our internal Engineering teams. Your primary responsibilities will include account management, user access provisioning, and resolving CRM-related issues to ensure seamless business operations.Account Maintenance & Data Hygiene:Manage and update account records to support accurate sales order processing. This includes creating, modifying, and maintaining account data in Salesforce to align with business needs.User Access Management:Process user access requests for platforms such as Salesforce, Google Ad Manager, and Megaphone. This includes setting up new users, modifying existing access, and ensuring proper role assignments based on business requirementsCRM Case Handling:Resolve technical issues submitted via Salesforce cases related to user access, platform performance, or sales order discrepancies. This role demands strong troubleshooting skills, patience, and attention to detail. Full training will be provided to enable success in this area. What are we looking for Qualifications & Skills: Education:Bachelors degree, preferably in Marketing, Advertising, Business, or a related field.Experience:23 years of experience in Salesforce administration, ad operations, or campaign management roles.Technical Proficiency:Familiarity with Salesforce, Google Ad Manager, Megaphone, and collaboration tools such as Slack.Communication:Strong written and verbal communication skills; ability to engage with end users via Slack, email, and Salesforce cases.Problem-Solving:Ability to troubleshoot and resolve technical issues independently once trained; willingness to adapt to continuous changes and platform updates.Preferred Skills: Proficiency in Microsoft Office SuiteExperience in client-facing support rolesStrong organizational and multitasking abilities Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsCollaborative and supportive team cultureWork from office or hybrid model based on project needsWe provide 24*5 support which includes night shift role supporting U.S. stakeholdersFixed weekend off (Saturday & Sunday) Qualification Any Graduation

This position is responsible for the administration of multiple Salesforce orgs. Education and Work Experience 4+ years Technical or Business Degree or equivalent education plus experience. Must possess successful customer service and customer relations experience. Required Technical Skills Salesforce triggers, flows, layouts, Apex, and lightning components Salesforce product specific experience with Lightning versions of Sales Cloud Strong experience as a Salesforce admin and supporting Salesforce CRM. Detailed level knowledge of Salesforce Lightning and Lightning Components. Strong experience in managing and monitoring the health of a live Salesforce environment, including respective sandboxes. Experience conducting code merging activities and deploying code/configuration between sandboxes and Production environment. Excellent communication skills and ability to tailor messaging both business and technology team members, as well as executive leadership. Advanced Salesforce configuration skills, including custom objects, workflows, Flows, Process builder, and Lightning App Builder. (Admin App builder certification preferred) Ability to thrive in a fast-pasted environment is a must. Open to different and new ways of working that enhance performance. Primary Responsibilities: The activities which the person will be directly held accountable for are broken into the following main areas and include: Manage users, including creation and removal of users. Manage roles and permissions assignments. Work with Salesforce and development team to provision and set up a new clients org. Work with internal teams and Salesforce to resolve issues. Customization of lists, views, layouts, and data for specific clients. Creation and management of custom fields and flows for client customizations. Deployment of changes from sandbox to production environments. Testing changes to ensure that all test cases are met. Testing new releases for impact on current customizations. Must be self-directed and well organized with ability to process information logically. Should demonstrate flexibility and willingness to handle multiple tasks simultaneously, with the ability to work well with others in a professional environment. Complies with all Company policies and procedures as well as Federal, State, and local regulations. Demonstrates dependability and reliability by being punctual, working assigned shifts and completing responsibilities in a timely manner. Interacts politely and effectively with customers, fellow employees, and business partners. Talks with, listens to and signals others to effectively exchange information; receives or gives direction; and effectively works as part of a team. Maintain a flexible work schedule to accommodate account/client needs. Must maintain and keep the confidentiality of all customer, client, and company information in accordance with the confidentiality agreement signed at the commencement of employment. Will be required to perform other job duties as requested, directed, or assigned. Work Location : Remote, Chennai, Hyderabad, Ahmedabad, Kolkata, Pune Work Timings : 2:30 pm-11:30 pm

5years+ of experience as a Salesforce.com administrator. Salesforce.com Admin (ADM201/ADM211)certified Sales Cloud, Service Cloud and Developer certifications preferred. Ability to build custom app,objects, formula fields,workflows, custom views

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : Salesforce Service Cloud Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : -Bachelors degree in Science, Technology, Engineering or Mathematics -Masters degree in Business Adm Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance for a function end to end. This includes analyzing and designing/re-designing business processes and/or defining parts of an organization. You will have the opportunity to contribute to the success of the organization by leveraging your expertise in Salesforce Service Cloud and collaborating with cross-functional teams. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Analyze and design/re-design business processes Define parts of an organization Contribute to improving performance for a specific business function Professional & Technical Skills: Must To Have Skills:Proficiency in Salesforce Service Cloud Good To Have Skills:Experience with Salesforce Lightning Strong understanding of business processes and workflows Experience in implementing Salesforce Service Cloud solutions Knowledge of Salesforce configuration and customization Familiarity with Salesforce integration and data migration Ability to analyze and optimize business processes Excellent problem-solving and decision-making skills Additional Information: The candidate should have a minimum of 5 years of experience in Salesforce Service Cloud This position is based at our Pune office A Bachelors degree in Science, Technology, Engineering or Mathematics or a Masters degree in Business Administration is required Qualifications -Bachelors degree in Science, Technology, Engineering or Mathematics -Masters degree in Business Adm

Implements and customizes Conga Contract Lifecycle Management solutions, automating contract workflows and compliance tracking.

Job Title - Senior Salesforce Administrator Job Type - Permanent, Full time Work Type - Work from Office Location - Chennai Job Description : Responsibilities • All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. • Understanding of fundamental triggers/Apex code knowledge • Sandbox environment management. • DevOps/release management experience • Identify and gather requirements, translating them into best-practice, scalable solutions focused on exceptional user experience. • Identify unused or underutilized platform features. • Create a platform roadmap and define priorities, liaising with stakeholders. • Own the communication of any platform changes to end users and stakeholders. • Data management to improve Salesforce data quality, implementing rules and automation as needed. • Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer • User support tickets • Monitor and improve user adoption. • New user and ongoing user training • Technical documentation • Management of integrated applications and third-party suppliers, including Conga, Gearset, ZoomInfo, LinkedIn Navigator, and more. Qualifications and Background Required: • Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration handson experience with Sales Cloud • Certified Salesforce Administrator • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Desirable: • Bachelors/Postgraduate degree or professional qualification. Knowledge, Skills, and Abilities Required : • A proactive attitude to platform enhancements • Designing scalable, best-practice solutions • Excellent relationship-building skills • Ability to liaise with stakeholders at all levels. • Translating requirements into technical solutions • Experience in change management and governance. • Training end users and key stakeholders • Technical documentation • Available and responsive to questions • Experience implementing Salesforce configuration changes. • DevOps/release management experience. Desirable: • Understanding of basic triggers/Apex code knowledge • Demonstrates continued personal/professional development. • Active in the Salesforce community.

Senior Engineer - IT Product Support What is in it for you? Holidays (As Per the location) Medical & Insurance benefits (As Per the location) Shared Transport (Provided the address falls in service zone) Hybrid way of working Diversify your experience and learn new skills Opportunity to work with stakeholders globally to learn and grow We will count on you to: Support the design, implementation, and ongoing support of the platform. Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance. Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool. Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia). Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas. Actively identify and implement process improvements within the FinancialForce (Certinia) platform. Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements. Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality. Ensure system integrity and security, manage user roles and profiles, and perform regular system audits. Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations. Creating and maintaining reports and dashboards customizations. What you need to have: Bachelor's degree required - Computer Science, Computer Information Systems, other majors to be considered on an individual basis. Salesforce Admin and Platform App Builder Certifications required. Ability to apply best business practices for Salesforce/FinancialForce configuration changes. Experience working independently and collaboratively as part of a team. 3-5 years of direct experience in administration including user management, security protocols, data management, and the creation of roles, profiles, permission sets, data loading tools. Strong proficiency in configuration setup. Hands on experience in customizing Salesforce to meet specific business objectives, automating processes using tools like Flow, Lightning App Builder. Adept at resolving issues and thoroughly documenting necessary requirements. Strong problem-solving skills with the ability to provide optimal solutions. Excellent verbal and written communication skills. What makes you stand out? Certinia Certification Experience working in Agile methodology, applying Agile principles and practices. SQL scripting or similar scripting capabilities. Experience debugging Flows Prioritizing user satisfaction by understanding their needs, providing solutions that enhance their experience, and offering ongoing support. Ability to analyze data and business processes to provide insights and recommendations for improvement. Marsh McLennan (NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Skill required: Order Management - Order Management Designation: Sales Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. What are we looking for "- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Strong understanding of Order management activities like Order booking, billing, adjustments, allocation, fullfilment- Excellent analytical skills to interpret data and identify trends- Proven experience in customer service and complaint resolution- Technical knowledge of products and systems within the company s product line- Proficiency in Microsoft Office Suite and CRM systems- Leadership and team management abilities- Excellent communication and interpersonal skills""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills" Roles and Responsibilities: "A Order Management Team Lead is responsible for overseeing the day-to-day operations of a team processing Order management activities, ensuring efficient claim evaluation, accurate data management, and timely resolution of customer Requests, all while adhering to company Order management policies and procedures; they lead the team in analyzing warranty data to identify trends, communicate with internal stakeholders, and implement process improvements to minimize warranty costs. Key Responsibilities:Team Management:Lead and motivate a team of specialists, assigning tasks, monitoring performance, and providing coaching and development opportunities. Conduct regular team meetings to discuss performance metrics, identify challenges, and share best practices. Ensure team adherence to established guidelines and procedures. Order management activities:Order booking for the requests received and validated.Billing for recurring orders and invoicing.Booking adjustments and credit/rebill activities.Booking allocation basis the demand and fullfilment of the orders. Data Analysis and Reporting:Track and analyze warranty data to identify trends, recurring issues, and potential areas for product improvement. Generate regular reports on warranty claim volume, cost, and resolution times for management review. Collaborate with product development and quality assurance teams to address identified warranty concerns. Customer Service:Act as the primary point of contact for customer inquiries, providing clear and timely information. Process Improvement:Identify opportunities to streamline order management processing and improve operational efficiency. Develop and implement new procedures to optimize warranty claim handling and minimize costs." Qualification Any Graduation