277 Salesforce Administration Jobs - Page 11

Work Type: Hybrid Job Type: Full Time Job Description: Experience in designing, developing, and implementing AI-powered conversational experiences within the Salesforce platform, using Agentforce capabilities to create automated customer interactions across various channels, often requiring strong technical skills in Salesforce development and natural language processing (NLP) to build effective virtual agents. Core Responsibilities: Architecting and building data integration solutions using Salesforce Data Cloud to unify customer data from diverse sources. Implementing data cleansing, matching, and enrichment processes to improve data quality. Designing and managing data pipelines for efficient data ingestion, transformation, and loading. Collaborating with cross-functional teams to understand business requirements and translate them into data solutions Monitoring data quality, identifying discrepancies, and taking corrective actions Establishing and enforcing data governance policies to maintain data consistency and compliance Minimum Skills Required: Technical Skills: Expertise in Salesforce Data Cloud features like data matching, data cleansing, data enrichment, and data quality rules Understanding of data modeling concepts and ability to design data models within Salesforce Data Cloud Proficiency in using Salesforce Data Cloud APIsand tools to integrate data from various sources Knowledge of data warehousing concepts and datapipeline development Relevant Experience: Implementing Salesforce Data Cloud for customer 360 initiatives, creating a unified customer view across channels Designing and developing data integration solutions to connect disparate data sources Managing data quality issues, identifying and resolving data inconsistencies Collaborating with business stakeholders to define data requirements and KPIs Agentforce Design and Development: Building and customizing Agentforce conversational flows, defining dialogue trees, and creating intent-based interactions to handle customer inquiries effectively. NLP Integration: Training and refining natural language processing models to ensure accurate understanding of customer queries and provide relevant responses. Data Analysis and Optimization: Monitoring Agentforce performance, analyzing customer interaction data to identify areas for improvement and refine bot responses. Salesforce Integration: Seamlessly integrating Agentforce with other Salesforce components like CRM data, sales pipelines, and customer support systems to provide a unified customer experience. Testing and Deployment: Thoroughly testing Agentforce interactions to ensure quality and functionality before deployment across various channels (webchat, SMS, etc.). Skills to highlight on your resume: Salesforce Platform: Expertise in Salesforce administration, development (Apex, Visualforce), and understanding of Salesforce architecture. Agentforce Specifics: Deep knowledge of Agentforce features, capabilities, and configuration options. NLP Techniques: Familiarity with natural language processing concepts like intent classification, entity extraction, and dialogue management. Conversational Design: Proven ability to design engaging and effective conversational flows for virtual agents. Data Analysis: Skills in analyzing customer interaction data to identify patterns and optimize Agentforce performance. Design, develop, and deploy solutions on Salesforce DataCloud platform. Collaborate with stakeholders to gather requirements andtranslate them into technical specifications. Build custom applications, integrations, and data pipelinesusing Salesforce Data Cloud tools and technologies. Develop and optimize data models to support business processes and reporting needs. Implement data governance and security best practices to ensure data integrity and compliance. Perform troubleshooting, debugging, and performance tuning

Role: Senior Salesforce Business Analyst Experience: 8 to 10 years Location: Noida (Hybrid) Shift Timings: UK Shift (1:00 pm to 10:00 pm) Girikon is seeking an experienced Senior Salesforce Business Analyst cum Project Manager with 8 to 10 years of IT service industry experience to join our dynamic team. The ideal candidate will possess strong expertise in salesforce ecosystem, administration and, configuration, coupled with excellent communication and documentation skills. As a Senior Business Analyst, you will play a crucial role in bridging the gap between business requirements and technical solutions, ensuring the successful implementation and optimization of Salesforce solutions. Skills & Qualifications: Excellent knowledge of Salesforce Admin. Polished personality with exceptional verbal & written communication skills. Extensive exposure to Salesforce support/ managed services working model Good collaboration & negotiation skills so that there is a win-win for all parties: external & internal stakeholders. Ability to think ahead, understand forecasts and plan accordingly. Salesforce CPQ (Revenue Cloud) knowledge will be a big plus Minimum experience of 8+ years as a business analyst in Salesforce ecosystem. Experience defining strategy, developing requirements, and implementing practical business solutions. Experience in Project Co-ordination with high level stakeholders. Proficiency with Agile development tools - Jira, Confluence, etc. Experience working on multiple projects, multiple teams & Clients on complex Salesforce projects implementation and deployments. Benefits: Attractive compensation as per the industry standards Flexible work arrangement Family health cover

Overall Experience SFDC Senior System Analyst/Senior Developer: 5 9 years IT industry total experience, with 5-6 years specifically in Salesforce.com development, and implementation, administration, and configuration. The Salesforce development (coding) experience as stated above must be in Apex and Visualforce and Lightning, and any affiliated coding technologies required for Salesforce like Java-script frameworks. Any prior experience with other technologies like Java/.Net is highly preferred Candidate should have strong hands-on experience in Apex/Visualforce and Lightning coding, and in Salesforce administration, configuration and customization, including reports and dashboards Excellent communication and be able to coordinate with and get Knowledge Transition from Onsite (USA-based) salesforce development teams, and interact with IT/Business stakeholders there Salesforce.com Certifications Must Have: Developer Certification (Platform Dev 1 and 2) and AppBuilder Certification Good to Have: Advanced Admin (ADM301) or Consultant (Sales Cloud/Service Cloud) Certifications Force.com Platform Development Skills Needed Must Have: Experience of atleast 4 Actual Projects in Salesforce.com LIGHTNING version, including working on Aura framework, and creating Lightning components/LWC Candidate should have Strong Experience with Visualforce, Apex, Triggers, Eclipse IDE, Salesforce Object Query Language (SOQL) and Java-script. Hands-on experience on Sales, Service, Community Clouds. Strong Problem-solving skills, with ability to get multiple solutions for/approaches to solve a problem/scenario Thorough knowledge of coding best practices, and understanding the limitations of Apex coding Integrate with Force.com Web services including SOAP, WSDL, REST, SSL standards, security models and typical API client architecture. Plus experience in working with Force.com Bulk API and the Metadata API Implementation knowledge of workflow rules, validation rule, approval process, reports and dashboards Experience using Apex Data Loader (or other ETL tools like Informatica or Boomi or Cast Iron or Mulesoft) Experience with database development, SQL or PL/SQL, database schemas, stored procedures is essential Follow unit testing and test class best practices, and be capable of coding for positive/negative scenarios Must have experience with production deployment using change-set/eclipse/ANT migration tool, and working on solving deployment errors Knowledge on HTML/HTML5, CSS, XML, AJAX, Web-services, Google APIs, JQuery/any other java-script framework. Object oriented programming experience in J2EE/.Net platforms. Candidate should have very good understanding of Salesforce Admin activities like user creation, role/profile set up, Security set up etc Strong hands-on experience with administration, configuration, customization and development within Salesforce.com, and also in reports and dashboards Customize and configure SFDC objects, data fields, page layouts, record types, workflows, document templates, reports and dashboards Good to have Experience in Salesforce mobile using Salesforce1/vfmobile, Heroku, Radian6, Einstein Location - Bengaluru,Chennai,Pune,Noida,Mumbai,Kolkata Keywords Salesforce.com development,configuration,Java,.Net,Salesforce administration,Sales Cloud,SOAP,WSDL,REST,Metadata API,Informatica,SFDC* Mandatory Key Skills Salesforce.com development,configuration,Java,.Net,Salesforce administration,Sales Cloud,SOAP,WSDL,REST,Metadata API,Informatica,SFDC*

Technical Skills: Experience: 4+ years of experience working as a Business Analyst, with at least 2 years of experience in Salesforce. Good Experience into Sales and Service Cloud. Technical Skills: Proficiency in Salesforce configuration and customization, including workflows, process builder, and Lightning components. Analytical Skills: Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions (Having good documentation skills). Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels. Certifications: Salesforce Administrator and Salesforce Business Analyst certifications are preferred. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Roles and Responsibilities of a Telecaller :Here are some typical responsibilities you can incorporate into a comprehensive job description for a telecaller.- Initiate outbound calls to potential customers to introduce and promote products/services.- Conduct follow-up calls to nurture leads.- Build rapport with potential customers. - Identify potential leads through effective questioning and conversation.- Meet and exceed daily, weekly, and monthly sales targets.- Efficiently manage call time to maximize productivity and achieve sales goals.- Stay updated on industry trends, product knowledge, and sales techniques.- Follow predefined scripts while adapting to customer responses to maintain consistency.- Collaborate with team members.Qualifications and Skills of a Telecaller :- Here are some skills and qualifications that you can incorporate into your job description for hiring a telecaller. - Bachelor's degree or higher in any field.- Effective verbal communication skills.- Active listening and attention to detail abilities.- Flexibility to adapt to changing scripts and strategies.- Good understanding of the product or service they are selling. - Effective time management skills.- Basic proficiency in using computer applications and CRM systems.- An optimistic and result-driven mindset.- Spontaneous thinking abilities to resolve customer issues.- Ability to multitask.- Ability to work independently and take the initiative when necessary.- Capable of representing the company professionally.Salary :When hiring a telecaller, it is important to consider the financial aspect. As per industry standards, the average salary of a fresher telecaller is - 3.5 LPA - 6 LPA. However, the salary range for an experienced telecaller can vary from - 5 LPA to - 11 LPA, based on factors, such as location, company, experience, and skills. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Key Responsibilities : - Respond to customer inquiries via phone, email, and live chat- Identify customer needs and provide accurate and comprehensive solutions- Troubleshoot technical issues and guide customers through self-service options- Escalate complex issues to the appropriate team members- Document all interactions and resolutions for future reference- Contribute to the development and improvement of support documentation and FAQs- Proactively identify and address customer concerns and feedback- Maintain a positive and professional demeanor at all times- Work collaboratively with other team members to achieve departmental goals Qualifications and Skills : - Excellent communication and interpersonal skills- Strong problem-solving and analytical abilities- Ability to prioritize tasks and manage time effectively- Proficient in written and verbal communication- Excellent computer skills and working knowledge of relevant software- Experience in customer service or a related field is preferred- A positive, enthusiastic, and team-oriented attitude- Ability to work independently and as part of a teamEducation and Experience :- Bachelor's degree or Master's Degree- Previous customer service or support experience is a plus.- Familiarity with CRM systems is an advantage. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

- Manage large amounts of incoming phone calls.- Identify and assess customers' needs to achieve satisfaction.- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Meet personal/customer service team sales targets and call handling quotas.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies.- Take the extra mile to engage customers.Requirements and skills :- Proven customer support experience or experience as a Client Service Representative- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters.- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Senior Platform Engineer Bangalore, Karnataka, India AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) .As a Sr. Platform Engineer, your role is crucial in maintaining and optimizing the reliability, availability, and performance of our Salesforce platform. You'll collaborate with cross-functional teams to ensure a seamless experience for users and contribute to the overall success of our business processes. DISCOVER your opportunity What will your essential responsibilities include? Create and manage custom objects, fields, workflows, and validation rules. Manage user accounts, profiles, and permission sets, ensuring optimal access levels and security settings. Import, export, and maintain data within Salesforce, conducting cleanup and deduplication when necessary. Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules. Experience in application support, including triaging incidents and assisting support teams in resolving issues. Proven experience in optimizing the Salesforce platform for performance, security, and audit. Experience in understanding and implementing Salesforce AI capabilities will be an added advantage. Hands-on experience in implementing integrations with various systems. Support on SSO, certificates, backup & recovery, and key encryption issues. Monitor transactions and performance with Dynatrace, including event monitoring, notifications, and logging errors. Support for pen testing requirements. Onboard all privileged users to CyberArk and non-privileged users to Aveksa for regular user access management. Rotate service/integration account credentials every 60 days and store them in CyberArk Safe. Conduct a proof of concept on using Azure KeyVault as an alternative to CyberArk to automate credential rotation. Perform non-release dependent changes based on requirements and approvals. Implement findings of Salesforce Optimizer to enhance performance and security of the platform. Implement and maintain automated deployment pipelines for Salesforce applications using CI/CD tools. Ensure smooth and efficient deployment processes across different Salesforce environments. Develop and maintain automation processes using Salesforce Process Builder, Workflow Rules, and Flow to streamline business processes. Create and maintain reports and dashboards to offer insights into sales, marketing, and customer service performance. Collaborate with different departments to understand their requirements and provide Salesforce solutions. Provide user support, answer questions, and offer training to ensure effective platform utilization. Work with the IT team to integrate Salesforce with other business systems and applications. Maintain data security and compliance with relevant regulations and company policies. Keep detailed records of configuration changes, customizations, and user guides for the Salesforce platform. Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products. Salesforce Administrator certification is often required or highly recommended. Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting. In-depth knowledge of Salesforce architecture, components, and deployment mechanisms. Understanding of Salesforce security features and best practices. Ability to analyze complex business processes and design solutions within Salesforce. Excellent communication skills for collaboration, understanding requirements, and providing effective training and support. Project management skills for handling Salesforce implementations, upgrades, and integrations. Attention to detail to maintain data accuracy and system integrity. Ability to troubleshoot and resolve technical issues, collaborating with Salesforce support when necessary. Collaborative attitude to work with different teams and departments. Stay up-to-date with new Salesforce features and best practices. Must HaveSenior Salesforce Admin /Senior Developer background, Dynatrace, CommVault, Sheild Encyption, Azure Key Vault, SSO CyberArk.You will report to the Platform Lead. SHARE your talent SHARE your talent Were looking for someone who has these abilities and skills: Required Skills and Abilities: Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products. Salesforce Administrator certification is often required or highly recommended. Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting. Ability to analyze complex business processes and design solutions within Salesforce. Excellent communication skills for collaboration, understanding requirements, and providing effective training and support. Desired Skills and Abilities Adaptability to new/different strategies, programs, technologies, practices, cultures, etc.; comfortable with change, able to make transitions easily. Effective communication skills, both verbal and written. Proven ability to clearly articulate goals and desired outcomes and influence key decisions to ensure deliverables are met. Proven ability to establish and maintain effective relationships and leverage those relationships to deliver on goals. Ability to effectively integrate colleagues and teams that are currently disparate, introducing new technologies and processes. Proven planning and organization skills, creating work schedules, prioritizing workload, preparing in advance, and setting realistic timescales. Bachelors degree or equivalent work experience.

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Salesforce Experience Cloud Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work, contributing to the growth and success of the projects. Roles & Responsibilities: Expected to be an SME, collaborate, and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead and mentor junior team members. Drive innovation and continuous improvement within the team. Professional & Technical Skills: Must To Have Skills:Proficiency in Salesforce Experience Cloud. Strong understanding of CRM systems and cloud-based technologies. Experience in developing and implementing Salesforce solutions. Hands-on experience with Salesforce Lightning components. Knowledge of Salesforce integration with third-party applications. Additional Information: The candidate should have a minimum of 5 years of experience in Salesforce Experience Cloud. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

We are seeking a highly experienced Senior Salesforce Administrator with a proven track record in Salesforce administration, reporting, and integration with SaaS and GTM (Go-To-Market) systems. The ideal candidate will have a deep understanding of the Salesforce platform, strong analytical skills, and the ability to translate business requirements into technical solutions. Key Responsibilities: • Process Automation: Automate business processes using Salesforce workflows, process builder, and flows. • User Support: Provide training and support to Salesforce users across the organization. • Data Quality: Ensure data integrity and accuracy within the Salesforce platform. Salesforce Administration: Manage and maintain the Salesforce platform, including user management, data management, security, and customization. Reporting and Analytics: Develop and maintain reports and dashboards to provide insights into sales performance, customer behavior, and other key business metrics. System Integration: Integrate Salesforce with other SaaS and GTM systems, such as marketing automation, customer support, and billing platforms. Qualifications: Salesforce Certifications: Salesforce Certified Administrator and Advanced Administrator certifications are required. • Experience: 3.6+ years of experience in Salesforce administration, with a focus on reporting and analytics. • Analytical Skills: Ability to analyze data and translate it into actionable insights. • Problem-Solving Skills: Ability to identify and resolve complex technical issues. • Team Player: Ability to work effectively in a team environment. Technical Skills: Strong understanding of Salesforce architecture, data models, and security. Proficiency in SOQL, SOSL, and other Salesforce query languages. Communication Skills: Excellent written and verbal communication skills. Ability to communicate technical concepts to non-technical audiences. Preferred Qualifications: • Experience with data visualization tools: Experience with Tableau, Power BI, or other data visualization tools. • Experience with Agile methodologies: Experience working in an Agile environment

Overview The Tech Strategy & Enterprise Solutions Consumer Capability at PepsiCo drives personalization at scale by leveraging best-in-class technology stack. The team elevates consumer engagement through Salesforce Marketing Cloud, Data Cloud, MCP, and Service Cloud, enabling targeted campaigns and loyalty initiatives. Responsibilities Collaborate with cross-functional teams, including Business Analysts, Product Owners, and IT teams, to deeply understand Salesforce functionalities, assess risks, and develop robust solutions aligned with business requirements. Govern and maintain compliance with standards, including ISO and CMMI, to ensure alignment with organizational goals. Document solutions with a meticulous and detail-oriented approach, clearly articulating the how and why to build a comprehensive and accessible knowledge base. Act as the SPOC for Salesforce-related queries, ensuring timely and effective resolution. Manage user accounts, security settings, and data tasks such as imports, exports, and cleansing. Customize and maintain Salesforce objects, workflows, dashboards, and reports while ensuring usability and scalability. Monitor system performance, troubleshoot issues, and integrate Salesforce with third-party tools. Qualifications Mandatory Technical Skills Expertise in Salesforce administration, including custom objects, sharing settings, profiles, role hierarchies, Salesforce Shield, and GDPR compliance for secure system management. Proficiency in understanding the Salesforce Data Cloud elated metadata and working Proficiency in Salesforce reporting, analytics, and data visualization tools for decision-making. Familiarity with risk assessment frameworks for system development. Salesforce DataCloud Consultant (required) Salesforce Administrator Certification (required); Advanced certifications like Salesforce Advanced Administrator and Platform App Builder are preferred.Mandatory Non-Technical Skills A keen eye for detail and a proactive approach to identifying issues and inefficiencies. Strong problem-solving skills with the ability to develop and implement long-term solutions. A governance-focused mindset with a commitment to maintaining high operational standards. Effective communication and interpersonal skills to act as a trusted SPOC for stakeholders.

JD: Proficient in Salesforce.com, Configuration and administration, Apex Code, Visual Force and experienced in Data Cloud. Should have good knowledge of CRM Analytics, AI and Data Cloud related configuration. Good communication, SNOW knowledge, Production Support skills to work in production support, work on RFCs /Projects, co-ordinate with team members, ready to work On Call support and 2nd shift.

Job Title: Jr. SFDC Admin ( Integration ) Required Experience: 4+Years Work Location: Remote Shift: 10 PM- 6 AM (Night Shift) Position: Full Time Opportunity/Permanent Position Company Name: Numeric Technologies India Pvt. Ltd Website: https://numerictech.com/ Responsibilities: Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operations. Service Cloud Support :Provide support for Service Cloud features, including case management, knowledge base, email-to-case, and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction. CRM Analytics Support: Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives. SFDC Integrations Support: Collaborate with the integration team to troubleshoot and resolve issues related to Salesforce integrations with other systems and customer support tools. Assist with data synchronization and troubleshooting data flow issues. Basic AWS Functionality: Have a foundational understanding of AWS cloud services and how they can integrate with Salesforce. Assist with basic AWS functionality tasks, such as data backup and restore, data migration, and integration with AWS services. Qualifications: Bachelor/masters degree in computer science or related discipline. 4+ years of Salesforce Administration experience with prior experience in Customer Support / Enterprise Product and Support is preferred. Must demonstrate exceptional verbal and written communication skills and communicate effectively with customers and at all levels of the organization. Knowledge of building/troubleshooting Salesforce reports and dashboards. Ability to always place the customers first and effectively prioritize and escalate customer issues as required. Basic understanding of AWS (Amazon Web Services) functionality. Salesforce Admin certification is a plus

Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : Veeva CRM, Veeva Vault Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Sales Lead, you will be responsible for identifying, owning professional services opportunities in Middle East markets working with our account teams and customers. Your typical day will involve working to progress on selling opportunities through the sales cycle working closely with cross-functional teams to achieve individual sales targets. Roles & Responsibilities: As a Sales Lead, Own and drive sales opportunities through deal origination to closure by demonstrating deep content in the areas of AMS, Cloud Migration (GCP, Azure, AWS), Data and AI and Platform (SAP, Oracle, SFDC, ServiceNow) enabled transformation, work with account teams to identify new selling opportunities and own deals from ideation to closure. Ownership of professional services selling from ideation through closure. Professional & Technical Skills: Must Have Skills:Deep content expertise in one of the areas mentioned above with prior delivery experience, Individual Sales Pipeline Management. Good To Have Skills:Sales Positioning for Professional Services in Technology, Sales Campaign and Marketing Strategy Proven track record of achieving sales targets and driving revenue growth. Strong understanding of sales processes and methodologies. Excellent Professional communication and interpersonal skills. Ability to work independently and as part of a team. Secondary Skill Deep knowledge of Veeva in the Life Sciences industry Additional Information: The candidate should have a minimum of 15 years of experience . This position is based in all the metro locations in India. Master degree in management or BTech or CA Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Conga CPQ Good to have skills : Salesforce Development, Salesforce CPQ Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and collaborating with multiple teams to make key decisions. Your typical day will involve providing solutions to problems for your immediate team and across multiple teams, engaging with various stakeholders, and ensuring the successful delivery of projects. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute to key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact Manage and collaborate with the team to ensure successful project delivery Professional & Technical Skills: Must To Have Skills:Proficiency in Salesforce Conga CPQ Good To Have Skills:Experience with Salesforce Development, Salesforce CPQ Strong understanding of Salesforce Development and Salesforce CPQ Experience with implementing and configuring Salesforce Conga CPQ Hands-on experience with Salesforce customization and integration Solid grasp of Salesforce best practices and design patterns Experience with Salesforce Lightning and Apex development Knowledge of Salesforce CPQ and quote-to-cash processes Additional Information: The candidate should have a minimum of 5 years of experience in Salesforce Conga CPQ This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : Veeva CRM Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Sales Lead, you will be responsible for identifying, owning professional services opportunities in Middle East markets working with our account teams and customers. Your typical day will involve working to progress on selling opportunities through the sales cycle working closely with cross-functional teams to achieve individual sales targets. Roles & Responsibilities: As a Sales Lead, Own and drive sales opportunities through deal origination to closure by demonstrating deep content in the areas of AMS, Cloud Migration (GCP, Azure, AWS), Data and AI and Platform (SAP, Oracle, SFDC, ServiceNow) enabled transformation, work with account teams to identify new selling opportunities and own deals from ideation to closure. Ownership of professional services selling from ideation through closure. Professional & Technical Skills: Must Have Skills:Deep content expertise in one of the areas mentioned above with prior delivery experience, Individual Sales Pipeline Management. Good To Have Skills:Sales Positioning for Professional Services in Technology, Sales Campaign and Marketing Strategy Proven track record of achieving sales targets and driving revenue growth. Strong understanding of sales processes and methodologies. Excellent Professional communication and interpersonal skills. Ability to work independently and as part of a team. Secondary Skill Deep knowledge of Veeva in the Life Sciences industry Additional Information: The candidate should have a minimum of 15 years of experience . This position is based in all the metro locations in India. Master degree in management or BTech or CA Qualifications 15 years full time education

Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Conga CPQ Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and collaborating with various teams to ensure project success. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design and development process Coordinate with stakeholders to gather requirements Ensure timely delivery of projects Professional & Technical Skills: Must To Have Skills: Proficiency in Salesforce Conga CPQ Strong understanding of Salesforce platform capabilities Experience in designing and implementing Salesforce solutions Knowledge of Salesforce best practices Hands-on experience in Salesforce configuration and customization Additional Information: The candidate should have a minimum of 5 years of experience in Salesforce Conga CPQ This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

Job Title: Salesforce Administrator Department: Marketing & CRM Location: Hyderabad Reports to: Director Marketing & CRM Job Summary: Inkarp is looking for a proactive and detail-oriented Salesforce Administrator to manage and maintain our Salesforce CRM platform. The role involves user management, automation setup, data quality maintenance, report/dashboard creation, and supporting sales and marketing teams for smooth CRM operations. Key Responsibilities: Manage Salesforce user accounts, roles, profiles, and permissions Create and maintain reports, dashboards, workflows, and validation rules Monitor data quality and perform regular data cleansing and deduplication Support internal teams in CRM usage, troubleshoot issues, and provide training Coordinate with external Salesforce support/vendors when needed Implement automation and process improvements using flows and process builder Ensure CRM aligns with sales, service, and marketing processes at Inkarp Requirements: 1–3 years of experience as a Salesforce Administrator Salesforce Administrator Certification preferred Strong understanding of Salesforce best practices and functionality Good communication skills and ability to coordinate across teams

Role & responsibilities SFDC Certified Admin Sales Cloud, Services Cloud, CPQ PQ Maintaining a fairly complex Salesforce org (500+ users, semi-complex sharing model, flow automations, 3rd party/managed packages and API integrations) Acting as the first line of support for users managing a case management queue for incident and support requests Example case management responsibilities: user management (roles, profiles, permissions), integration user account(s) management, maintaining the security model, record types, workflows, page layouts, reports & dashboards, data management (importing/upserting/merging records) Working with Application Integrations (Some API/development work, requirements gathering, data mapping, transformation, testing) Working with external orgs with minimal supervision for solution support (SFDC Premier Support, Quorum IT Security and Desktop Support teams, other 3rd party consultants and vendor solutions) Mulesoft Integration Platform experience is a big plus Maintaining and customizing the Salesforce org using best practices. Full understanding of options, such as automation, record types vs. page layouts Recognize the application and use of more advanced automation (Apex Calls, Salesforce Flow) Deep understanding of release management – managing multiple Development, Test and Production Organizations Must be Self-sufficient: know where to find help online, user communities, Trailblazer, etc. Plans for and executes on new Salesforce Releases Excellent communication skills required for interactions with both technical and business users Preferred candidate profile

We are looking for a skilled Salesforce Lead with strong expertise in Service and Sales Cloud, advanced integration experience, and hands-on proficiency in LWC and AURA to deliver scalable, high-performance Salesforce solutions for our client.

Job Summary: Senior Salesforce Administrator will help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into laymans terms and clearly explain design options and their potential impact.Senior Salesforce Administrators will have additional years of technical experience. Beyond this, they will also have a strategic focus with a proven ability to analyze, design, and optimize processes utilizing the Salesforce platform, increasing user adoption and driving best practices. Key Responsibilities: All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports Understanding of basic triggers/Apex code knowledge Sandbox environment management DevOps/release management experience Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform features Create a platform roadmap and define priorities, liaising with stakeholders Own the communication of any platform changes to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed Proactive system maintenance, including security reviews, release updates, health check, and Optimizer User support tickets Monitor and improve user adoption New user and ongoing user training Technical documentation Management of integrated applications and third-party suppliers like Digital Signature tools, Marketing Automation tools, Payment Gateways, Calendar Schedulers, CTI etc Qualifications: Strong Salesforce product knowledge and at least 5 years of hands-on Salesforce Administration experience with Sales Cloud At least 1 year experience in B2B SAAS Industry Certified Salesforce Administrator Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder) Bachelor's degree in business, operations, or a related field Being active in the Salesforce community is an added advantage Experience in HRMS Software industry is an added advantage Excellent communication and interpersonal skills Ability to work independently as part of a team Strong time management skills Benefits: Competitive salary Comprehensive benefits package Opportunity to work with a talented team of professionals Chance to make a real impact on the business

About the Client Our client is an integrated growth and transformation partner to the worlds leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Job Title: CRM Analytics & Salesforce Specialist Work Location: Pune, Mumbai, Bangalore, Gurgaon, Chennai, Coimbatore Work Mode: Hybrid Job Type: Full Time Job Summary We are seeking a skilled CRM Analytics & Salesforce Specialist to drive data-driven decision-making and optimize our Salesforce processes. The ideal candidate will have deep expertise in CRM Analytics, Salesforce administration, and data visualization to support the business. This role requires strong analytical skills, technical proficiency, and business acumen to translate data insights into actionable strategies. Role & Responsibilities Develop and implement CRM analytics to support key stakeholders. Utilize Salesforce CRM Analytics to extract, manipulate, and analyze data to support business processes and decision-making. Create dashboards, reports, and visualizations using Salesforce Analytics and other BI tools. Build predictive models for data visualization to identify areas of core focus for our Sales teams Collaborate with cross-functional teams to understand data requirements and deliver customized data solutions. Collaborate with IT and business stakeholders to customize Salesforce workflows, automation, and integrations. Perform data cleaning, transformation, and validation to ensure data accuracy and integrity. Analyze customer data, sales performance, and market trends to provide actionable insights. Ensure proper data governance, compliance, and security protocols within Salesforce. Conduct data analysis to identify trends, patterns, and opportunities for improvement. Present data findings and insights to stakeholders in a clear and concise manner. Support ad-hoc data requests and provide analytical support for various projects. Stay up to date with industry trends and best practices in data analytics and visualization. Develop and maintain interactive dashboards and reports using Tableau and Power BI to provide actionable insights to stakeholders Required Skills, Abilities, & Qualifications Bachelor’s degree in Data Science, Information Systems, Business or a related field. Proven experience in CRM analytics and Salesforce administration. Proficiency in Salesforce Lightning, Salesforce Analytics, and data visualization tools. Strong SQL skills for querying, data extraction, transformation, and analysis. Familiarity with AI and predictive analytics within CRM platforms. Excellent problem-solving skills with the ability to translate business needs into technical solutions. Strong communication skills with the ability to present insights and convey complex findings to non-technical stakeholders. Ability to work independently and collaboratively in a fast-paced, deadline-driven environment Education Qualification Bachelor’s degree in computer science