Job
Description
As a Flosum at NTT DATA in Hyderabad, Telangana (IN-TG), India (IN), you will have the opportunity to contribute to the strategic vision and operational management of Salesforce administration. Key Responsibilities: - Develop and execute the Salesforce administration strategy aligned with corporate goals and digital transformation initiatives. - Drive governance frameworks for Salesforce platform usage, configuration, and compliance across business units. - Serve as the primary point of contact for Salesforce governance, licensing, and enterprise roadmap discussions. - Partner with Salesforce architects, developers, and program leads to ensure the platform meets enterprise scalability and security standards. Lead, mentor, and expand a global team of Salesforce administrators and functional leads. Define and enforce administration best practices, including documentation, release management, and change control. Oversee workload allocation, performance metrics, and professional development within the team. Collaborate with HR and leadership to build Salesforce admin competency frameworks and career paths. Manage enterprise-wide Salesforce environments including multiple orgs, sandboxes, and production instances. Ensure data integrity, security compliance, and adherence to global privacy standards (GDPR, HIPAA, etc.). Direct platform upgrades, feature rollouts, and integration management (with ERP, marketing, and analytics platforms). Evaluate new Salesforce features and AppExchange solutions for business value and compatibility. Partner with business units (Sales, Service, Marketing, Operations) to gather requirements and prioritize initiatives. Work with IT leadership to define SLAs, performance metrics, and support processes. Represent the Salesforce Admin function in enterprise-level steering committees and governance boards. Define and enforce enterprise-wide data standards, deduplication processes, and audit controls. Lead initiatives around data migration, cleansing, and reporting automation. Support executive reporting and dashboard standardization for leadership visibility. About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is one of the world's leading AI and digital infrastructure providers. With unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services, our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, NTT DATA has experts in more than 50 countries and offers clients access to a robust ecosystem of innovation centers and established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. As a Flosum at NTT DATA in Hyderabad, Telangana (IN-TG), India (IN), you will have the opportunity to contribute to the strategic vision and operational management of Salesforce administration. Key Responsibilities: - Develop and execute the Salesforce administration strategy aligned with corporate goals and digital transformation initiatives. - Drive governance frameworks for Salesforce platform usage, configuration, and compliance across business units. - Serve as the primary point of contact for Salesforce governance, licensing, and enterprise roadmap discussions. - Partner with Salesforce architects, developers, and program leads to ensure the platform meets enterprise scalability and security standards. Lead, mentor, and expand a global team of Salesforce administrators and functional leads. Define and enforce administration best practices, including documentation, release management, and change control. Oversee workload allocation, performance metrics, and professional development within the team. Collaborate with HR and leadership to build Salesforce admin competency frameworks and career paths. Manage enterprise-wide Salesforce environments including multiple orgs, sandboxes, and production instances. Ensure data integrity, security compliance, and adherence to global privacy standards (GDPR, HIPAA, etc.). Direct platform upgrades, feature rollouts, and integration management (with ERP, marketing, and analytics platforms). Evaluate new Salesforce features and AppExchange solutions for business value and compatibility. Partner with business units (Sales, Service, Marketing, Operations) to gather requirements and prioritize initiatives. Work with IT leadership to define SLAs, performance metrics, and support processes. Represent the Salesforce Admin function in enterprise-level steering committees and governance boards. Define and enforce enterprise-wide data standards, deduplication processes, and audit controls. Lead initiatives around data migration, cleansing, and reporting automation. Support executive r
