Sales Team Lead

Role & responsibilities

Team Leadership & Supervision:

• Lead, motivate, and manage a team of Tele Sales Executives to achieve individual and team sales targets.
• Conduct daily huddles, weekly reviews.
• Provide on-the-job training, mentorship, and support to improve performance and skills.

Sales Strategy & Execution:

• Assist in developing sales strategies to penetrate international markets.
• Work closely with marketing for lead generation campaigns and follow-ups.
• Monitor sales metrics and KPIs; analyse trends to identify opportunities and challenges.

Lead Generation & Prospecting:

• Oversee and guide research to identify new potential customers and markets.
• Ensure the team utilizes multiple channels (calls, emails, social media) to generate and qualify leads.
• Personally handle high-value or complex leads where necessary.

Client Communication & Conversion:

• Support team in engaging with leads, understanding client needs, and presenting tailored solutions.
• Review and guide proposal creation, quotations, and negotiation strategies.
• Ensure smooth coordination with internal departments (Accounts, Operations) for service delivery and invoicing.

Sales Administration & Reporting:

• Monitor CRM entries and ensure data accuracy and timely updates from the team.
• Prepare and present regular reports on team performance, conversion rates, and pipeline status to senior management.
• Ensure invoicing and payment collection is completed within the defined timelines.

Preferred candidate profile

• Experience:

  Minimum 5 years experience in Sales, with at least 1–2 years in a team lead or supervisory role.
• Proven ability to meet and exceed sales targets.
• Strong leadership, coaching, and communication skills.
• Proficient in CRM tools and MS Office Suite.
• Exposure to both domestic and international sales processes is a plus.

Desired Skills:

• Goal-oriented and self-motivated
• Excellent problem-solving and decision-making abilities
• Strong interpersonal and negotiation skills
• Ability to work in a fast-paced and target-driven environment