Sales Support Specialist

Brief Background

• It is executive assistance and operations support to the Team Leader (Business Development Team,/ Account Management Team. It is an individual contributor role.

Job Location :Delhi, Mumbai, Nashik

What the Role needs to Achieve

• Day-to-day order management, Prepare the analysis form for Order, Documents, and proof of concept (POC) to take approval from GC also Need to verify any kind of document with a legal team such as Non-disclosure agreement, Service level agreement, Master Service Agreement.
• Day-to-day order details, ACV, TCV, Contract period & many more details, need to maintain all the data manually.
• Coordinate with a different team (Billing, development, HR, Admin & Finance) for various kinds of data, reports, KRA/FNF calculation, business projection, payment application & Suspense reports.
• Arrange the pending collection call.
• Arrange timely sales review calls in order to check the performance by the team/region/sales manager.
• Filter and clean data generated by the billing system and then utilize it for various reports.
• Change the sales managers in the billing system.
• Create new users in billing.
• Assign sales manager H/F.
• Find out the total revenue by the client, region, and sales manager.
• Share and analyses the closed clients in the system.
• Maintain the new client details by region and product.
• Any data required by CRO, Need to take follow up with team & then send consolidated data with CRO.

ROLES AND RESPONSIBILITIES :

• Attend essential sales training meetings and develop an understanding of all the company's services and products.
• Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone.
• Support the Manager in day-to-day sales activities through collection/Lead Locking/coordinating with client.
• Filing important documents and communicating relevant information.
• Research and identify new market opportunities.
• To search for new tenders on different websites for that particular region and get them locked.
• To Co-ordinate with Solution team and Development team for timely submission of Tender.
• To maintain the database of the tenders submission and also for the existing accounts/customer.
• To follow-up with existing clients for overdue invoices and PO Renewals. Monitor and schedule client meetings.
• To co-ordinate with Billing Team/Service Delivery team for payment/service related issues.
• Act as central point of coordination for regional team.
• Maintain confidentiality.

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED :

• Excellent verbal and written communication skills.
• Have a strong work ethic and are eager to learn new technologies.
• Strong proficiency in Microsoft Excel and Word.
• Be strongly skilled in organization, problem-solving, customer service, and multitasking while being committed to excellence.

EDUCATIONAL QUALIFICATIONS :

• Any Graduate
• B.E/MBA/B.Tech - Computers or related field required

EXPERIENCE :

• Must have been working as sales coordinator or Sales support since last 1-5 years.