Sales Support Specialist

Are you passionate about sales and dedicated to building strong customer relationships Join our team as a Sales Support Specialist and play a vital role in driving sales success and ensuring customer satisfaction. As the main point of contact between our sales team, customers, and distribution network, you will work to accelerate sales, resolve issues, and enhance the overall customer experience. Your contributions will directly impact sales growth by providing exceptional support and valuable insights that contribute to improving our products and services. Responsibilities: - Respond promptly to customer inquiries via phone, email, and chat, offering accurate product and service information to drive sales. - Assist customers with order placements, tracking, and adjustments to ensure timely and accurate deliveries, supporting the sales team in meeting sales targets. - Proactively identify and resolve customer issues, ensuring a smooth and seamless experience that maximizes customer retention and repeat business. - Collaborate with distributors to address inquiries, offer sales tools, and provide resources to enhance their sales performance and success. - Gather customer feedback and insights, providing valuable input to enhance product offerings, sales strategies, and overall processes. - Maintain accurate records of customer interactions, transactions, and issues to support future sales efforts and strategic decision-making. - Support the onboarding and training of new team members and distributors, fostering a sales-driven culture of continuous improvement and growth. - Stay updated on industry trends, competitive products, and sales tactics to offer knowledgeable support and maximize sales opportunities. Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field preferred. - Minimum of 1 year of experience in a sales role or sales support environment. - Strong communication and interpersonal skills with a proven ability to influence and engage customers. - Exceptional problem-solving abilities with a customer-focused, sales-driven approach. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to use CRM tools to track sales and customer data. - Knowledge of the food industry and distribution channels is a plus.,