Sales Operations Executive

Sales Operations Executive Key Responsibility Areas (KRA):

• Sales Enablement & Operational Support
• Handle complete onboarding for new sales team members (access, tools, training setup).
• Maintain smooth coordination with EMI/Finance partners for onboarding, system access, and offer updates.
• Troubleshoot daily issues related to CRM, lead flow, and data accessibility.
• Act as the technical bridge between the sales team and other departments (tech, product, CRM vendors).
• Cost Optimization & Efficiency Planning
• Identify and implement strategies to reduce sales-related costs while improving effectiveness.
• Track ROI for existing tools/subscriptions used by the sales team.
• Recommend alternate platforms or solutions that are cost-effective and scalable.
• Technology & Process Innovation
• Explore and implement new tools/technologies to improve lead management, calling systems, reporting, etc.
• Suggest automation opportunities for reports, reminders, and workflows.
• Stay updated with emerging EdTech trends and propose relevant tools to enhance sales execution.
• CRM & Data Management
• Ensure real-time CRM hygiene, duplicate lead checks, and data alignment across teams.
• Provide backend support in CRM structure changes, dashboard building, and user rights management.
• Liaise with CRM providers when escalations or custom integrations are needed.
• Course Value Enhancement & Collaboration
• Source and recommend value-adding certificates or accreditations that can be tied to our courses.
• Benchmark course benefits against market competitors and recommend enhancements.
• Work with vendors or platforms that help improve perceived course credibility.

Company: HACA
Location: Calicut, Kerala

• Daily Reporting & Ownership
• Share daily updates on tasks handled, pending escalations, and wins.
• Maintain clear documentation of onboarding checklists, partner discussions, and technical updates.
• Be available for critical escalations even beyond core hours (as required).

Job Type: Full-time

Work Location: In person

Speak with the employer
+91 7907566506