Sales Team Lead – IlmGrad Online Madrasa

Job Description

Requirements: 1–2+ years of experience in sales or counseling (preferably in EdTech or online education). Strong communication skills in Malayalam and English. Ability to lead, motivate, and track a small team effectively. Familiar with tools like Google Sheets, Docs, and WhatsApp for sales coordination. Highly organized and target-driven. Passion for Islamic education and working with parents and students. Role Overview: As the Sales Team Lead, you will oversee and support a team of Admission Counselors to ensure consistent follow-ups, effective communication with parents, and successful student admissions. You will lead by example, ensure targets are met, and maintain high service standards. You’ll also help prepare the team for future systems like a CRM. Key Responsibilities: Team Management: Guide, mentor, and motivate the Admission Counselor team to achieve daily and monthly admission targets. Monitor each counselor’s daily performance (calls, follow-ups, conversions). Provide regular feedback and support to improve counselor performance. Follow-Up & Sales Process: Ensure the team follows a consistent and value-based follow-up process for all leads. Create simple trackers (Google Sheets or Excel) to record lead progress, admission status, and pending follow-ups. Personally assist in difficult or high-potential admissions when needed. Training & Onboarding: Train new team members on call scripts, objection handling, and product knowledge. Conduct short weekly training sessions or reviews to keep the team sharp and aligned. Reporting & Planning: Maintain and update team-wise lead reports and admission status reports. Share daily/weekly updates on leads received, calls made, admissions confirmed, and pending actions. Plan and execute follow-up schedules for dropped-off or inactive leads. Coordination & Feedback: Coordinate with the marketing team to share feedback on lead quality. Work with the academic and operations teams for smooth student onboarding after admission. Collect and relay feedback from parents/students to improve sales messaging and services. CRM Transition Support (Future): Assist in planning and preparing the team for CRM adoption by organizing current data and sales processes in a structured manner. Once CRM is implemented, take the lead in transitioning the team smoothly into the new system. Preferred: Prior experience in managing a small team or coordinating sales activities. Understanding of the Kerala/GCC-based parent community. Willingness to learn CRM systems and digital tools. Job Type: Full-time Schedule: Day shift Work Location: In person