Sales Executive

Job Description Customer Success Executive— Medical Background Location: In-office (Mumbai) Type: Full-time Experience: 1+ years clinical practice (MBBS, BDS, or equivalent) Sector: HealthTech / SaaS / AI in Healthcare About HiGalen HiGalen is an innovative startup revolutionizing the way healthcare professionals interact with Electronic Medical Records (EMRs). Our AI-powered EMR and medical assistant platform is designed to streamline clinical workflows, reduce administrative burden, and bring joy back into practicing medicine. We’re on a mission to empower doctors with intelligent tools that feel like a true assistant — not another chore. About the Role We are seeking a clinically trained Customer Success Executive with a background in medicine or dentistry who is passionate about technology, AI, and transforming healthcare from the inside out. As a key member of our customer team, you’ll play a hybrid role across onboarding, training, sales support, and customer advocacy — helping fellow clinicians discover, implement, and thrive with HiGalen. What Y ou'll Do Onboard New Doctors & Clinics: Guide new users through setup, customization, and integration of the HiGalen platform into their clinical practice. Sales Support & Demos: Conduct live product demos tailored to specific specialties and clinical workflows. Customer Education: Train and support doctors on best practices, product updates, and advanced features. Customer Success & Retention: Be the go-to clinical contact, ensuring users have a smooth, valuable experience. Feedback Loop: Act as the voice of the clinician, providing structured feedback to product and engineering teams. Thought Leadership: Represent HiGalen at conferences, webinars, and in online communities of health professionals. Who You Are? A licensed Doctor (MBBS/MD) or Dentist (BDS/MDS) with clinical experience. Enthusiastic about AI, digital health, and the future of healthcare innovation. Strong communicator and relationship-builder; comfortable speaking to peers and stakeholders. Tech-savvy and quick to learn new digital tools and systems. Experience in customer-facing roles, healthtech, or SaaS is a plus. Bonus: Exposure to EMRs, medical software, or product development. Why Join HiGalen? Shape the future of AI in clinical practice from the inside out. Work at the intersection of healthcare, technology, and design. Be part of a mission-driven, fast-growing team that listens to clinicians. Flexible, remote-first work environment with strong team culture. Customer Success Executive— Non-medical Background Location: In-office (Mumbai) Type: Full-time Experience: 2+ years as a customer executive Sector: HealthTech / SaaS / AI in Healthcare What You’ll Do: Onboard New Users: Guide healthcare professionals through the setup and integration of our platform Product Demos & Training: Conduct engaging demos and help users understand how to get the most out of HiGalen Customer Support: Provide ongoing support to users, troubleshooting issues and answering queries Sales Support: Assist with lead generation and customer inquiries to drive adoption Customer Feedback: Act as a liaison between users and the product team, gathering insights for improvements Who You Are: Bachelor’s degree or MBA in any field (preferably business, marketing, or technology) Previous customer support, sales, or customer success experience is a plus Strong communication skills and a passion for helping others Tech-savvy and eager to work in the AI and HealthTech space Ability to quickly learn new tools and platforms Why Join Us? Work at the forefront of AI innovation in healthcare Be part of a fast-growing startup with a mission to change the future of medicine Gain hands-on experience in customer success, sales, and product management Flexible remote-first work culture and supportive team environment Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Compensation Package: Performance bonus Schedule: Day shift Evening shift Language: English (Required) Location: Pune, Maharashtra (Required) Work Location: In person Expected Start Date: 01/07/2025