Sales Director

ServiceNow.

proven track record in leading high-performing sales/account management teams

Key Responsibilities:

Team Leadership & Development

• Lead, mentor, and manage a team of Account Managers focused on delivering value to enterprise clients.
• Set clear goals, track performance metrics, and support professional development of team members.
• Foster a high-performance, customer-first culture across the team.

Strategic Account Oversight

• Provide strategic direction and oversight on key client relationships across the team’s portfolio.
• Support Account Managers in developing and executing account growth strategies.
• Serve as an escalation point for high-stakes issues or opportunities.

Customer Success & Retention

• Ensure consistent, high-level client satisfaction across all managed accounts.
• Drive initiatives to improve Net Promoter Scores (NPS), renewals, and service adoption.
• Oversee delivery quality, customer feedback loops, and satisfaction metrics.

Revenue Growth & Expansion

• Own team-level revenue targets across renewals, upsells, and cross-sells.
• Collaborate with sales leadership to align account growth strategies with broader business goals.
• Identify opportunities for solution expansion within strategic accounts.

Partner & Ecosystem Engagement

• Guide the team in partner-led sales motions, especially with

  ServiceNow, Salesforce

  , and system integrators (SIs).
• Build strong relationships with technology and service delivery partners to drive joint go-to-market strategies.

Operational & P&L Management

• Manage team budgets, forecasting, and reporting in alignment with leadership expectations.
• Maintain accountability for team performance against sales KPIs and client success metrics.

Stakeholder Collaboration

• Work cross-functionally with delivery, marketing, sales, and leadership teams to ensure a seamless customer experience.
• Participate in strategic planning and business reviews with internal and external stakeholders.

Qualifications:

• 15+ years of experience in

  IT services sales or account management

  , with at least 5 years in a leadership role.
• Strong knowledge of

  ServiceNow

  or similar enterprise platforms.
• Proven track record of

  leading high-performing account management teams

  and delivering on revenue targets.
• Experience in

  partner-led sales

  , co-selling with OEMs or system integrators.
• Excellent communication, negotiation, and stakeholder management skills.
• Bachelor's degree required; MBA or relevant certifications a plus.

Preferred Traits:

• Strategic thinker with a customer-centric approach.
• Strong analytical and forecasting capabilities.
• Ability to thrive in a fast-paced, matrixed organization.