Sales Director

Sales & Customer Success Leader (Enterprise & Emerging Accounts)

Department:

Experience:

Industry:

high-performing Sales & Customer Success Leader

🔹 Role Overview

The candidate will own and grow key strategic accounts, lead customer success outcomes, and collaborate cross-functionally with delivery, presales, and leadership teams to ensure excellence in execution. You will drive revenue, enhance customer satisfaction, and accelerate digital transformation journeys for our global clients.

🔹 Key Responsibilities

Account Growth & Retention

• Drive revenue growth across EE & EN accounts through proactive engagement.
• Build and strengthen executive-level relationships.
• Identify and execute cross-sell and upsell opportunities.
• Ensure long-term strategic account health and renewal success.

Customer Success & Delivery Partnership

• Align closely with delivery leaders to ensure best-in-class execution.
• Maintain high CSAT/NPS and lead proactive client communication.
• Address risks, escalations, and opportunities through structured governance.

Sales Leadership & Strategy

• Create and manage account plans, forecasts, and pipelines.
• Partner with presales, solutions, and marketing teams to support winning strategies.
• Drive contract renewals, commercials, and negotiations.

Market Expansion & GTM (Good to Have)

• Contribute to GTM strategy for new markets.
• Support expansion efforts into the US

  New/New (NN)

  customer segment.

🔹 Key Skills & Experience

• 10–15 years of experience in

  Sales, Account Management, or Customer Success

  in the IT Services industry.
• Proven success driving growth in

  Enterprise (EE)

  and

  Emerging (EN)

  accounts.
• Experience working with

  CXO-level stakeholders

  across global organizations.
• Strong business acumen, negotiation, and relationship-building skills.
• Good to have:

  GTM strategy experience, US market understanding, and global account exposure

  .