Sales Development Representative

About Virtual Captains

Virtual Captains

Role Overview

Sales Development Representative (SDR)

Key Responsibilities

Sales & Acquisition:

• Meet potential clients

  directly in person

  (HNI’s), present and brief them about the services.
• Convert qualified leads into subscribers by clearly communicating value and handling objections.
• Achieve monthly subscription and revenue targets.

Client Onboarding & Relationship Management:

• Guide new subscribers through the onboarding process and explain how to use our services effectively.
• Act as a single point of contact for clients, ensuring their requests are handled promptly.
• Maintain ongoing communication with clients to nurture long-term relationships and renewals.

Service Coordination:

• Work closely with Operations & R&D teams to ensure timely fulfilment of client requests.
• Follow up with clients to ensure satisfaction and resolve any issues quickly.

Reporting & Feedback:

•  Maintain accurate records of client interactions and sales activity in CRM systems.
• Collect client feedback and share insights with management for continuous improvement.

Key Skills & Attribute

• Excellent communication and presentation skills (in-person and digital).
• Relationship-focused, with a passion for luxury service and client delight.
• Highly organized, proactive.
• Professional, polished, and trustworthy demeanor.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, or related field preferred.
• 1-3 years of experience in sales, business development, or client relationship management (consulting, training, hospitality, or service industry experience is a plus).
• Experience in handling both

  direct (in-person) and online client interactions

  .
• Familiarity with CRM tools and subscription-based business models is an advantage.