About the Role: We are looking for a proactive and detail-oriented Intern to support our KYC (Know Your Customer) processes. This role involves direct coordination with customers to complete KYC documentation, data entry in Excel, and ensuring a smooth customer service experience. Key Responsibilities: Make outbound calls to customers for KYC verification and document collection. Follow up with customers to ensure timely submission of required documents. Assist in verifying the accuracy and completeness of KYC documents. Maintain and update customer data in Excel sheets with a high level of accuracy. Handle customer queries and provide clear information regarding KYC requirements. Coordinate with internal teams for issue resolution and process updates. Requirements: Excellent verbal and written communication skills in English and/or local language. Proficiency in MS Excel (data entry, basic formulas, filtering, etc.). Strong interpersonal skills with a customer-first approach. Ability to handle multiple tasks and meet deadlines. Prior experience in customer service or telecalling is a plus (not mandatory). What You Will Gain: Hands-on experience in customer coordination and compliance processes. Exposure to real-world KYC and customer service practices. Opportunity to enhance communication and data management skills. Internship certificate upon successful completion. Job Type: Contractual / Temporary Contract length: 3 months Pay: ₹5,000.00 - ₹6,000.00 per month Schedule: Day shift Work Location: In person

KYC Executive Position Title : KYC Executive Location : Tardeo, Mumbai, Maharashtra Employment Type : Full-Time Salary : ₹15,000 – ₹20,000 per month (depending on experience) Experience : 1–3 years in KYC/AML/compliance roles Education : Graduate in any discipline (mandatory) Key Responsibilities Conduct Video KYC (V-KYC) : Perform live video interactions with clients to verify their identity and ensure compliance with RBI regulations. Document Verification : Review and validate customer documents, including PAN cards, Aadhaar, and bank statements, to assess authenticity and compliance. Client Interaction : Initiate and manage outbound calls to clients for KYC verification, ensuring a seamless and professional experience. Follow-ups : Conduct timely follow-ups with clients to collect pending KYC documents and address any queries or concerns. Customer Coordination : Serve as the primary point of contact for clients, coordinating between internal teams and clients to facilitate the KYC process.Bank of America Record Maintenance : Maintain accurate records of completed verifications while adhering to data security protocols.jobs.standardchartered.com+1Fusion CX Careers+1 Collaboration : Work closely with internal teams to resolve discrepancies and escalations. Compliance Adherence : Ensure all KYC activities align with the company's policies and regulatory requirements. Skills & Qualifications Communication : Excellent verbal and written communication skills in English and Hindi. Technical Proficiency : Proficiency in using computer systems and video conferencing tools. Attention to Detail : Strong attention to detail and the ability to handle sensitive information. Problem-Solving : A customer-centric approach with excellent problem-solving abilities.Fusion CX Careers Experience : Prior experience in Video KYC processes is preferred. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Work Location: In person

Financial Analyst Location: Vidyavihar, Mumbai Job Description: 1. Information collation 2. Financial Data Analysis 3. Report preparation including analysing and correlating all available information 4. Scoring and limit setting based on the models provided by the product team 5. Co-ordination with outsourced partners and ensure timely deliveries 6. Co-ordination with clients to address queries 7. Laying down and implementing Quality Checks to improve customer satisfaction Basic Qualifications: 1. Accounting background: B. Com / M. Com / Inter-CA / CA 2. MBA Finance Key Skills: 1. Basic understanding of Profit & Loss & Balance Sheet Statements 2. Working knowledge of Excel 3. Analytical and detail oriented 4. Good Communication Skills Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Morning shift Application Question(s): Basic understanding of Profit & Loss & Balance Sheet Statements Language: Fluent English (Required) Location: Vidyavihar, Mumbai, Maharashtra (Required) Work Location: In person